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Quality and Compliance Manager

2 months ago

Cambridge, Ontario, Canada Evvo Full time

About Evvo

Evvo is a fast-growing clean-tech firm that specializes in integrating circular economy principles for large businesses and governments. Our approach extends device lifespans and offloads mobility-related queries from our clients' IT teams, a practice we call Delegated Mobility Management. Our proprietary technology delivers key advantages in data security, environmental sustainability, efficiency, and cost savings to our clients.

Our Mission

Our goal is to save our planet, one electronic device at a time.

Job Summary

We are seeking a Quality and Compliance Manager to join our team. The successful candidate will be responsible for ensuring adherence to all standards, maintaining certification, and managing day-to-day activities for employees. The incumbent will also be responsible for maintaining a safe and healthy work environment.

Key Responsibilities

  • Planning
    • Analyze and project resource requirements based on short-term forecasted production plans and longer-term strategic goals.
    • Plan-Do-Check-Act (PDCA) system methodology.
    • Assist in NPI/NCI process.
    • Enable executives to make informed decisions in planning, resourcing, and budgeting within agreed deadlines.
    • Become the Netsuite SME for the team.
  • Production
    • Provide leadership, direction, and guidance to the Evvo quality team.
    • Work directly with all team members to increase process optimization.
    • Timely escalation of issues or activities that require senior leadership involvement.
    • Track, document, and report any major changes to production, team members, or environment.
    • Develop and execute continuous improvement action plans that will increase efficiencies in all activities.
    • Facilitate workflow optimization.
    • Ensure positive staff results by communicating job expectations.
    • Plan, monitor, and appraise employee results. Coach, counsel, and discipline employees.
    • Initiate, coordinate, and enforce systems, policies, and procedures.
    • Meet production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; and reporting results of the processing flow on shift production summaries.
    • Consistently meet or beat customer requirements.
    • Assist in New Product Introduction and New Customer Launch activities.
    • Ensure that the implementation of the customer solution exhaustively reflects the customer's quality needs and requirements.
    • Successful delivery of the customer solution on a technical perspective.
    • Regular communication with stakeholders.
  • Quality
    • Understand customer needs and requirements to develop effective quality control processes.
    • Keep accurate documentation and perform statistical analysis.
    • Ensuring that products adhere to quality standards.
    • Performing detailed and recorded inspections of final products so the products are up to industry and company standards.
    • Ensure continuous and consistent improvement, quality, and customer service following company policies/procedures.
    • Develop and recommend technological advancement opportunities.
    • Ensure adherence to Quality Assurance Plan and Procedures.
    • Lead the customer complaint resolution process and internal corrective action resolution process.
    • Involvement and collaboration with management and staff as it relates to Quality/Process irregularities or production issues.
    • Lead operations in continuous improvement activities to drive operational efficiencies and process movement.
    • Ensure appropriate training programs are in place for all products and processes ensuring personnel have all of the tools required to complete work efficiently, effectively, and safely.
    • Creating and updating of work instructions as necessary.
  • Compliance
    • Sustain and ensure adherence to current and future business management systems, i.e., ISO 14001, R2, ISO45001, ISO9001, RQO, ISO27001.
    • Ensure adherence to health and safety guidelines as well as legal obligations.
    • Lead annual internal audits and any corrective actions.
    • Prepare for and lead annual compliance audits.
    • Ensure all required records are kept for compliance.
  • Health and Safety
    • Assist in Management System enforcement.
    • Active in all Health and Safety meetings and initiatives, including but not limited to involvement in safety information sessions, workplace audits, and recommendations on training.
    • Foster an open door, positive working environment, maintaining a consistent schedule of value, add production and Town Hall meetings.
    • Ensure all staff embrace and abide by the goals of the Evvo Employee Handbook, including appropriate PPE.
    • Drive 5S program throughout the facility.
    • Ensure that safe conditions exist at all times within the work environment and take the appropriate action to protect the health and safety of all employees, visitors, and contractors on site.
    • Enforce all company policies, programs, rules, and regulations.

Requirements

  • Passionate about making a positive impact on the environment.
  • Self-motivated and loves to take the initiative.
  • Structure, organized, and detail-oriented.
  • 5+ years of relevant experience in reverse logistics operations and/or quality.
  • Exceptional leadership, planning, and organization skills to motivate and manage the entire team with diplomacy and tact.
  • Strong team-building and mentoring skills.
  • Results-oriented and the ability to motivate a team to perform at high levels.
  • Troubleshooting and process improvement.
  • Ability to make informed decisions, prioritization, and problem resolution.
  • Excellent verbal and written English communication skills.
  • Working knowledge of ISO 9001, 14001, R2, and RQO.
  • Lean and other quality management tools expert.
  • Experience in developing and maintaining positive working relationships with all staff.
  • Excellent organizational skills; self-motivated with the ability to remain calm in a crisis situation.
  • High energy level with the ability to be flexible and thrive in a fast-paced environment.
  • Capacity to travel from time to time.

Preferred Qualifications

  • Experience using Netsuite.
  • Experience in the telecom, mobile management, or IT managed service industry.
  • Experience in a high growth organization.
  • Speaks and writes both in French and English.