Technical Support Lead

1 day ago

Waterloo, Ontario, Canada OpenText Full time

Unlock Your Potential as a Technical Support Specialist

At OpenText, we're seeking a skilled Technical Support Specialist to join our Americas Technical Support team. As a key member of our team, you'll play a vital role in delivering exceptional technical support to our enterprise customers.

Your Key Responsibilities

  1. Resolve complex customer issues related to the Vendor Invoice Management (VIM) product, ensuring high levels of customer satisfaction.
  2. Collaborate across various business units to provide timely solutions and maintain strong customer relationships.
  3. Troubleshoot and resolve customer issues via phone and written correspondence, adhering to established response times.
  4. Maintain clear and detailed documentation of customer interactions in our database.
  5. Develop and contribute technical documents to our Knowledge Center Knowledge Base.

What We're Looking For

  1. 2-5 years of experience in a technical support environment.
  2. A degree in a relevant field or equivalent professional experience.
  3. Strong customer support skills within a technical setting.
  4. Availability for on-call support.
  5. Experience with the VIM product is a strong advantage.
  6. Proficiency in SAP R/3, S4/HANA, SAP workflow, ABAP programming, and ALV Report Development.
  7. Technical knowledge in SAP FI/MM modules and business processes.
  8. Familiarity with SAP Fiori and Web services is beneficial.

Why Join OpenText?

We're a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you'll have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Equal Opportunities Employer

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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