Customer Support Technician

3 weeks ago

Penticton, British Columbia, Canada Grainger Full time

Work Location Type: Onsite

As a prominent industrial supplier with operations primarily in North America, Japan, and the United Kingdom, we are committed to keeping the world functioning by serving over 4.5 million clients globally with products delivered through innovative technology and strong customer relationships. Our focus is on delivering value to our clients, cultivating an engaging culture for our team members, and achieving robust financial outcomes.

Our inclusive workplace empowers you to learn, develop, and make a significant impact by ensuring businesses operate smoothly and their personnel remain safe. As a Great Place to Work-CertifiedTM organization, we seek enthusiastic individuals to join our team as we continue to lead the industry into the next century.

Position Overview:

The Onsite Service Specialist (OSS) plays a vital role in supporting the local KeepStock team by enhancing inventory management execution and ensuring exceptional customer service. This includes assisting in both the pre-implementation and implementation phases for new KeepStock installations, as well as providing customer training and engaging in activities related to inventory management. The OSS must be adaptable to various customer types and environments.

Key Responsibilities (You Will):

Conduct machine repair and maintenance activities for various equipment at customer locations. Execute territory work related to planning and implementing customer inventory projects. Collect data pertinent to inventory information at customer sites, ensuring accuracy to facilitate the KeepStock implementation process. Provide coverage for Paid Time Off (PTO) for On-Site Service Representatives (OSR) and take on route-based responsibilities as needed. Address escalated issues from OSRs, support the implementation of system projects, and offer feedback to the Supervisor regarding OSR performance.

Qualifications (You Have):

High School diploma or equivalent. Minimum of 3 years' experience in customer service or a warehouse setting. Proven experience in managing various technical and operational challenges. Ability to coordinate multiple projects simultaneously. Experience working in a fast-paced environment. Strong verbal and written communication skills. Capability to work independently. Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint. Background checks and drug screening may be required based on company and customer policies for on-site work and equipment operation. Valid driver's license in the province of residence is required. May need to use a personal vehicle for transportation, with valid insurance that meets company standards.

This position may necessitate visiting customer sites, where some may enforce alcohol and drug screening policies for on-site contractors and vendors. You may be required to comply with such screening procedures as a condition of access to these sites.

The role may also involve adhering to safety regulations in line with applicable health and safety legislation, including the use of personal protective equipment (PPE) at certain customer locations. This may involve wearing items such as hard hats, steel-toed safety boots, and maintaining a clean-shaven appearance for the use of close-fitting N95 masks or other required PPE. Specific details regarding these requirements will be provided during the recruitment process.

This position is salaried, with a compensation range of $58,830 - $66,000, and is eligible for bonuses.

Factors influencing salary include, but are not limited to, a candidate's experience, qualifications, and geographical location.

Rewards and Benefits:
Our programs offer choice and flexibility to meet your individual needs. Explore some of the benefits available to you with Grainger (may vary based on hours worked):

Medical, dental, vision, and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance. Employee Family Assistance Program to support team members with physical, emotional, mental, financial, and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to assist you in saving for your financial future Educational & Professional Membership Fee Assistance program Employee discounts, team member perks, and more

DEI Statement

We encourage you to apply even if your experience does not perfectly align with this job posting, as you may still be the right fit for this role or others. We aim to foster a culture where everyone feels comfortable being themselves, can learn and grow to reach their full potential, and is recognized and rewarded for their contributions.

Pre-employment background checks are mandatory for all external candidates. Internal candidates will undergo a background check when transitioning from a non-driving role to a driving role.

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available upon request.

  • Automotive Technician

    3 days ago

    Penticton, British Columbia, Canada Parkers Chrysler Dodge Jeep Ram ltd Full time

    About the RoleWe are seeking a skilled Automotive Technician to join our team at Parkers Chrysler Dodge Jeep Ram ltd. As a key member of our service department, you will be responsible for diagnosing and repairing complex vehicle issues.Key ResponsibilitiesDiagnose and Repair Vehicle IssuesUse advanced diagnostic tools to identify problems with vehicle...

  • Automotive Technician

    3 days ago

    Penticton, British Columbia, Canada Parkers Chrysler Dodge Jeep Ram ltd Full time

    About the RoleWe are seeking a skilled Automotive Technician to join our team at Parkers Chrysler Dodge Jeep Ram ltd. As a key member of our service department, you will be responsible for diagnosing and repairing complex vehicle issues.Key ResponsibilitiesDiagnose and Repair Vehicle IssuesUse advanced diagnostic tools to identify problems with vehicle...

  • Automotive Technician

    13 hours ago

    Penticton, British Columbia, Canada Parkers Chrysler Dodge Jeep Ram ltd Full time

    About the RoleWe are seeking a skilled Automotive Technician to join our team at Parkers Chrysler Dodge Jeep Ram ltd. As a key member of our service department, you will be responsible for diagnosing and repairing complex vehicle issues.Key ResponsibilitiesDiagnose and Repair Vehicle IssuesUse advanced diagnostic tools to identify problems with vehicle...

  • Customer Support Specialist

    3 weeks ago

    Penticton, British Columbia, Canada Grainger Full time

    Work Location Type: Onsite As a prominent industrial supplier with operations primarily in North America, Japan, and the United Kingdom, we are committed to keeping the world functioning by serving over 4.5 million clients globally with products delivered through innovative technology and strong customer relationships. Our focus is on delivering value to...

  • Experienced Automotive Service Technician

    3 weeks ago

    Penticton, British Columbia, Canada Bannister Automotive Group Full time

    Bannister Automotive Group is in search of a talented Full-Time Automotive Technician eager to collaborate with a dynamic team that values hard work and enjoyment in the workplace.Ideal Candidate: We are looking for a hands-on, committed Automotive Technician with a proven history of technical expertise and effective problem-solving skills.What We...

  • Experienced Automotive Service Technician

    3 weeks ago

    Penticton, British Columbia, Canada Bannister Automotive Group Full time

    Bannister Automotive Group is on the lookout for a talented Full-Time Automotive Technician eager to collaborate with a dynamic team that values hard work and enjoyment in the workplace.Position Overview: We seek a hands-on, committed Automotive Technician with a proven history of technical expertise and exceptional problem-solving skills.Compensation and...

  • Oil Change Technician

    3 days ago

    Penticton, British Columbia, Canada Jiffy Lube Full time

    About the RoleWe are seeking a skilled Oil Change Technician to join our team at Jiffy Lube. As an Oil Change Technician, you will be responsible for performing oil changes and other vehicle maintenance tasks to ensure our customers' vehicles are running smoothly and efficiently.Key ResponsibilitiesAssist mechanics and perform other duties as directed to...

  • Oil Change Technician

    3 days ago

    Penticton, British Columbia, Canada Jiffy Lube Full time

    About the RoleWe are seeking a skilled Oil Change Technician to join our team at Jiffy Lube. As an Oil Change Technician, you will be responsible for performing oil changes and other vehicle maintenance tasks to ensure our customers' vehicles are running smoothly and efficiently.Key ResponsibilitiesAssist mechanics and perform other duties as directed to...

  • Service Technician

    5 days ago

    Penticton, British Columbia, Canada Motion Full time

    About MotionMotion is a leading provider of mobility and accessibility solutions, serving communities across Canada for over 35 years. Our team of experts delivers solutions that make life accessible for everyone, including wheelchairs, walkers, mobility scooters, and more.The RoleWe are seeking a compassionate and knowledgeable Technician to join our team...

  • Service Technician

    4 days ago

    Penticton, British Columbia, Canada Motion Full time

    About MotionMotion is a leading provider of mobility and accessibility solutions, serving communities across Canada for over 35 years. Our team of experts delivers solutions that make life accessible for everyone, including wheelchairs, walkers, mobility scooters, and more.The RoleWe are seeking a compassionate and knowledgeable Technician to join our team...

  • Oil Technician

    6 days ago

    Penticton, British Columbia, Canada Jiffy Lube Full time

    About the RoleWe are seeking a skilled and detail-oriented Oil Technician to join our team at Jiffy Lube. As an Oil Technician, you will play a critical role in ensuring the quality of our services and providing exceptional customer experiences.Key ResponsibilitiesAssist Mechanics and Perform Other Duties as DirectedChange engine oil and lubricate running...

  • Bicycle Technician

    3 days ago

    Penticton, British Columbia, Canada Kelowna E Ride Full time

    About the RoleWe are seeking a skilled Bicycle Technician to join our team at Kelowna E Ride. As a Bicycle Technician, you will be responsible for inspecting and repairing bicycles to ensure they are in good working condition.Key ResponsibilitiesInspect and Repair Bicycles: Inspect bicycles to determine the requirements for repair and perform repairs using...

  • Bicycle Technician

    4 days ago

    Penticton, British Columbia, Canada Kelowna E Ride Full time

    About the RoleWe are seeking a skilled Bicycle Technician to join our team at Kelowna E Ride. As a Bicycle Technician, you will be responsible for inspecting and repairing bicycles to ensure they are in good working condition.Key ResponsibilitiesInspect and Repair Bicycles: Inspect bicycles to determine the requirements for repair and perform repairs using...

  • Customer Support Specialist I

    3 weeks ago

    Penticton, British Columbia, Canada STERIS Full time

    About STERIS: At STERIS, we are dedicated to assisting our clients in fostering a healthier and safer environment through our cutting-edge healthcare and life science solutions.Role Overview:The position serves as a Trusted Advisor to STERIS clients, focusing on the upkeep and acquisition of medical apparatus and consumables.Key Responsibilities:Act as a...

  • Oil Change Technician

    14 hours ago

    Penticton, British Columbia, Canada Jiffy Lube Full time

    About the RoleWe are seeking a skilled and detail-oriented Oil Change Technician to join our team at Jiffy Lube. As an Oil Change Technician, you will play a critical role in ensuring the quality and efficiency of our oil change services.Key ResponsibilitiesAssist experienced mechanics with oil change procedures and other tasks as directed.Perform oil...

  • Automotive Tire Technician

    2 weeks ago

    Penticton, British Columbia, Canada Kaltire Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Automotive Tire Technician to join our team at Kal Tire. As a Tire Technician, you will be responsible for performing tire removal, installation, and repair services for passenger and light truck or commercial tires, according to standard operating procedures.Key ResponsibilitiesPerform tire...

  • Experienced Automotive Service Technician

    3 weeks ago

    Penticton, British Columbia, Canada Bannister Automotive Group Full time

    Bannister Automotive Group is on the lookout for a talented Full-Time Automotive Technician eager to join a dynamic team that values hard work and enjoyment in the workplace.Position Overview: We seek a proactive and skilled Automotive Technician with a proven history of technical expertise and effective problem-solving abilities.Compensation and...

  • Tire Service Technician

    5 days ago

    Penticton, British Columbia, Canada Kal Tire Full time

    About the RoleWe are seeking a skilled and motivated Tire Service Technician to join our team at Kal Tire. As a key member of our team, you will be responsible for performing tire removal, installation, and repair services for passenger and light truck or commercial tires, according to standard operating procedures.Key ResponsibilitiesPerform tire removal,...

  • Communication Line Technician

    6 days ago

    Penticton, British Columbia, Canada PT PROTECH TELECOM LTD. Full time

    Job SummaryPT PROTECH TELECOM LTD. is seeking a skilled Communication Line Technician to join our team. As a key member of our operations team, you will be responsible for installing, maintaining, and repairing telecommunications infrastructure.Key ResponsibilitiesInstall and Maintain Telecommunications EquipmentInstall and maintain aerial and underground...

  • Automotive Oil Technician

    3 weeks ago

    Penticton, British Columbia, Canada Jiffy Lube Full time

    Job OverviewJoin our team at Jiffy Lube as an Automotive Oil Technician. This role is essential in ensuring the optimal performance of vehicles through routine maintenance and oil changes.QualificationsEducation: No formal education requiredExperience: Previous experience is beneficial but not mandatoryKey ResponsibilitiesSupport mechanics and undertake...