Business Development Specialist

1 week ago

Airdrie, Canada OPENLANE Full time

About Us:

At OPENLANE, we empower entrepreneurs to achieve their dreams. For over 35 years, we've been dedicated to making a positive impact on our community by providing innovative finance solutions to independent car dealers. Our goal is to free up cash flow, allowing dealers to focus on building their business and serving their customers.

Our Core Values:

Elevating Partnerships: We build strong, lasting relationships with our customers, understanding their needs and celebrating their successes.

Driven by Passion: We're passionate about delivering exceptional customer service and helping our customers achieve their goals.

Forward-Thinking: We prioritize understanding our customers' future needs and strive for continuous improvement.

Customer-Centric: We're committed to putting our customers first, providing support and guidance to help them succeed.

About the Role:

We're seeking a Relationship Manager to join our team. As a key member of our organization, you'll be responsible for building and maintaining strong relationships with our customers, fostering a positive local culture, and driving business growth. You'll work closely with our Credit, Contracting, Collections, Training, and Operations teams to ensure seamless execution and exceptional customer service.

Key Responsibilities:

  • Cultivate new business relationships and manage customer acquisition.
  • Coach and develop your team in portfolio management, data analysis, and business development.
  • Conduct regular meetings with your team to align on goals and strategy.
  • Provide industry-leading knowledge to help customers manage and grow their businesses.
  • Forecast opportunities and challenges based on understanding local area and customer operations.
  • Lead prospecting, growth, and portfolio development efforts.
  • Act as a trusted advisor through collaboration with internal stakeholders and external partners.
  • Ensure compliance with applicable laws and codes for the assigned geographic area.

Requirements:

  • 5+ years of experience in customer-facing, sales, sales support roles.
  • 3+ years of people leadership experience.
  • Experience in team management and building strong sales relationships.
  • Passion for leading people, projects, and budgets.
  • Ability and desire to frequently travel within your market to support our current and prospective customer base.
  • Familiarity with risk management principles and collections procedures.
  • High level of accountability towards local goals and business targets.

Preferred Qualifications:

  • Experience in the automotive, financial services, or related industries.
  • Basic understanding of financial statements.
  • Proficiency in Google Workspace, Salesforce, Tableau.
  • Familiarity with customer relationship management (CRM) tools.

What We Offer:

  • Competitive pay.
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US).
  • Immediately vested 401K (US) or RRSP (Canada) with company match.
  • Paid Vacation, Personal, and Sick Time.
  • Paid maternity and paternity leave (US).
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US).
  • Robust Employee Assistance Program.
  • Employer-paid Leap into Service Day to volunteer.
  • Tuition Reimbursement for eligible programs.
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.
  • Company culture of internal promotions, diverse career paths, and meaningful advancement.

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