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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada Gill Multimedia Ltd. Full time
About the Role

Gill Multimedia Ltd. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients and internal teams.

Key Responsibilities
  • Technical Support: Respond to clients and internal teams experiencing difficulties with computer systems, software, and other technical issues.
  • Research and Troubleshooting: Consult technical manuals, guides, and other resources to research and implement solutions to technical issues.
  • Training and Coaching: Provide advice and training to clients and internal teams in response to identified technical difficulties.
  • Problem Management: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Software Development: Participate in the redesign of applications and other software to improve technical support processes.
  • Network and Internet Support: Provide business systems, network, and Internet support to clients and internal teams in response to identified technical difficulties.
  • Equipment Setup: Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
Additional Responsibilities
  • Mentorship Programs: Offer mentorship, coaching, and networking opportunities for persons with disabilities, newcomers and refugees, youth, veterans, Indigenous people, and mature workers.
  • Language Support: Provide technical support in English.
  • Work Schedule: Work 40 hours per week.