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Restaurant Operations Manager

2 months ago

Collingwood, Ontario, Canada Mucho Burrito Full time
About the Role

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Mucho Burrito. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our restaurants, maintaining high standards of quality and customer service, and leading a team of food service staff.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and coordinate the activities of food service staff, including food preparation, portioning, and presentation.
    • Train staff in job duties, sanitation, and safety procedures to ensure compliance with company standards.
    • Hire, train, and develop food service staff to meet the needs of the business.
  • Operations and Logistics
    • Estimate ingredient and supply requirements for meal preparation and ensure timely ordering and inventory management.
    • Maintain accurate records of stock, repairs, sales, and wastage to inform business decisions.
    • Prepare and submit reports to management on key performance indicators and operational metrics.
  • Customer Service and Quality Control
    • Ensure that food and service meet quality control standards, maintaining high levels of customer satisfaction.
    • Monitor and address customer complaints and feedback in a timely and professional manner.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 1 year to less than 2 years of experience in a food service environment, or equivalent experience.
  • Work Setting
    • Fast-paced environment with tight deadlines.
    • Combination of sitting, standing, walking, and standing for extended periods.
  • Personal Suitability
    • Excellent interpersonal and communication skills.
    • Flexibility and ability to work under pressure.
    • Team player with a positive attitude.
Work Environment

Mucho Burrito is a dynamic and fast-paced environment that requires a high level of energy and enthusiasm. As a Food Service Supervisor, you will be working in a restaurant setting, interacting with customers, staff, and management on a daily basis.