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Floor Operations Supervisor

3 months ago

Mirabel, Canada PVH Full time

Elevate Your Career with PVH

Floor Supervisor - Full Time - TOMMY HILFIGER

  • Inspire and guide team members to deliver exceptional customer service aligned with TH's service standards, enhance sales and profitability, and maintain the boutique's unique visual appeal and cleanliness.
  • Optimize team productivity, ensure compliance with company policies and procedures, and foster a results-driven atmosphere.
  • Support the growth of team members through constructive feedback, coaching, and training initiatives.
  • Exhibit strong communication skills, both written and verbal.
  • Develop a comprehensive understanding of all operational guidelines and protocols.
  • Effectively manage time and prioritize tasks to meet business needs.
  • Uphold the Tommy Hilfiger brand image through professional appearance and demeanor.
  • Complete all assigned duties and responsibilities efficiently.

Management Duties:

  • Drive sales by ensuring adherence to TH's customer service initiatives and maintaining well-presented models and sizes on the sales floor.
  • Contribute to training and development efforts, serve as a GGV, and deliver TH customer service.
  • Communicate performance metrics and identify business requirements.
  • Engage with the team during brief meetings to discuss individual sales targets and key performance indicators, including UPT and conversion rates.
  • Assist in training, monitoring, and executing inventory replenishment and restocking.
  • Identify challenges, analyze root causes, and propose effective solutions.
  • Represent the TH brand through a polished personal and professional appearance.

Operational Duties:

  • Comprehend and comply with all company policies, procedures, and operational standards.
  • Receive and manage shipments and transfers efficiently.
  • Adhere to the Loss Prevention Program.
  • Ensure the boutique is equipped with necessary tools and resources, and possess the knowledge to utilize them effectively.
  • Maintain a high level of security awareness within the boutique.
  • Oversee the opening and closing procedures of the boutique.
  • Be capable of lifting a minimum of 40 pounds and standing for extended periods.

Leadership Duties:

  • Collaborate with the boutique management team to identify and recruit new talent through networking and recruitment processes.
  • Assist in developing team members to be knowledgeable about products and sales through open and constructive communication.
  • Foster a culture of energy, enthusiasm, and recognition for both team and individual accomplishments.
  • Participate in weekly management meetings and quarterly boutique gatherings alongside the boutique manager.
  • Adjust work schedules as needed, including night shifts, weekends, and holidays.
  • Promote teamwork within the boutique and lead by example.
  • Manage challenging situations while maintaining performance standards.
  • Establish and nurture positive working relationships.
  • Actively engage in maximizing regional marketing opportunities.
  • Participate in personal development initiatives.
  • Embrace diversity and inclusion in the workplace.

Merchandising and Visual Presentation Duties:

  • Assist in making informed business decisions based on current sales strategies.
  • Enhance boutique presentation through training and adherence to brand standards and company guidelines, with a keen eye for detail.
  • Keep management informed of any issues related to merchandise or visual presentation.
  • Execute markdowns and inventory replenishments as necessary.
  • Ensure displays, fixtures, and overall boutique cleanliness are maintained to the highest standards.