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Operations Manager

2 months ago


Prince George, British Columbia, Canada Reimagined Parking Full time
Job Summary

We are seeking a highly motivated and customer-centric Parking Operations Leader to lead our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, direct marketing, event management, client management, business development, and team development.

Key Responsibilities
  1. Customer Service Excellence: Ensure an exceptional and seamless customer experience for every parker.
  2. Park Operations Leadership: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations.
  3. Location Profitability: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability.
  4. Revenue Growth Strategies: Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations.
  5. Direct Marketing Initiatives: Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility.
  6. Event Management: Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods.
  7. Client Relationship Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded.
  8. Business Development: Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams.
  9. Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service.
Requirements
  • Education: Bachelor's degree in Business Administration, Management, or a related field.
  • Experience: Proven experience in the parking management industry with a minimum of 5 years in a leadership role.
  • Skills: Strong focus on customer service and client satisfaction. Proficient in location profit and loss analysis. Demonstrated experience in revenue generation and direct marketing. Event management experience is a plus. Client relationship management skills. Business development and strategic thinking abilities. Leadership and team-building skills.
Benefits

As a valued member of the Reimagined Parking team, you will enjoy a comprehensive benefits package, including medical, vision, dental, life insurance, AD&D, STD/LTD, RRSP, and EAP. You will also receive a generous vacation package.