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Global Account Services Coordinator

3 months ago

Saint John, New Brunswick, Canada Saint John Full time

Company Overview: Wyndham Hotels & Resorts stands as a leader in the hospitality sector, recognized as the largest hotel franchising entity globally, boasting approximately 9,200 properties across over 95 nations.

Position Summary: The role of Global Account Services Coordinator is a dynamic and engaging support position focused on facilitating hotel reservations for international clients across various segments.

Key Responsibilities:

  • Engage with global clientele to manage group and individual hotel bookings through various communication channels.
  • Collaborate with internal teams and external partners to negotiate favorable rates and terms for clients.
  • Utilize advanced computer systems to track and manage client interactions and bookings.
  • Build and nurture strong relationships with both new and existing accounts to enhance service delivery.
  • Meet established revenue targets and adhere to service level agreements.
  • Handle inbound and outbound communications to ensure seamless booking experiences.
  • Address and resolve basic customer service inquiries from key accounts.

Technical Skills Required:

  • Proficiency in Salesforce and Microsoft Office Suite.
  • Experience with email communication and web browsing tools.
  • Strong telephone communication skills.

Work Environment: This position requires the ability to perform duties in a structured office setting, maintaining attendance as per company policy.

Commitment to Diversity: Wyndham Hotels & Resorts is dedicated to fostering a culture of diversity, equity, and inclusion, ensuring that all team members feel valued and supported.