People Performance Partner

4 weeks ago

Vancouver, British Columbia, Canada Toast Full time
About the Role

We are seeking a highly skilled People Performance Partner to join our team at Toast. As a key member of our HR function, you will play a critical role in driving the evolution of centralized performance support and coaching front-line leaders across one or multiple business units.

This is an exciting opportunity to enable our leaders of today to be leaders for the future through coaching and support to develop long-term, scalable leadership skills. You will be at the forefront of empowering data-driven decision making as it pertains to performance, where leaders need support and driving accountability for equitable and consistent performance management.

Key Responsibilities
  • Coaching and Development: Act as a consultant to front-line leaders on performance management, including coaching leaders on how to address various performance situations, conducting effective performance conversations, and best practices/expectations in documentation of performance actions.
  • Leadership Enablement: Enable leaders of leaders (up to Director level) to coach their own team on these expectations, advise on navigating sensitive low-performer scenarios, and support leaders to ensure equitable and consistent intervention for employees who require support to meet role expectations.
  • Stakeholder Engagement: Navigate nuance, ask questions, and appropriately engage and inform stakeholders such as employee relations as required.
  • Offboarding Support: Support the compassionate offboarding of employees as required.
  • Process Improvement: Identify (with support) what consultations are highest priority and sensitivity and influence leaders to leverage self-service resources available today (e.g. Intranet, People Centre of Excellences) for out-of-scope requests.
  • Policy Administration: Ensure policies, practices, and programs are administered in an equitable and consistent manner.
  • Collaboration and Partnership: Partner with Employee Relations, Functional People Success Partners, Learning & Organizational Development, and other Centers Of Excellence on processes and enablement to improve the employee and manager experience as it pertains to performance management.
  • Performance Management: Influence leaders to manage performance over the year, including leveraging key moments and data outside of the annual performance review cycle.
Requirements
  • 2+ years in an HRBP or Talent Management or equivalent role.
  • Proven ability to coach and partner with leadership.
  • Strong experience working through employee relations situations and coaching managers.
  • Strong experience in performance management.
  • Demonstrated ability to show excellent judgment, creative problem-solving, and training/coaching.
  • Strong teamwork, communication & cross-functional collaboration skills.
  • Ability to perform in a fast-paced environment, with multiple stakeholders with varying needs.
  • Solid understanding of HR practices, policies, and employment law.
  • Ability to drive meaningful insights and recommendations from data.
Nice to Haves
  • Experience specializing in supporting performance management at scale.
  • Experience working with non-exempt, sales, and/or customer support focused workforce.
  • Demonstrated success in a high-growth organization.
  • Experience in a SaaS/Sales environment a plus.
About Toast

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

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