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Assistant Manager

2 months ago

Swift Current, Canada Mark's Full time

About the Role

We are seeking a highly skilled and experienced Assistant Manager to join our team at Mark's. As a key member of our leadership team, you will be responsible for providing exceptional customer service, leading our operations, and developing our team members.

Key Responsibilities

  • Lead and manage a team of customer service representatives, providing coaching, feedback, and ongoing support to ensure excellent customer service standards are met.
  • Develop and implement operational plans to drive sales growth, improve customer satisfaction, and increase efficiency.
  • Collaborate with cross-functional teams to achieve business objectives, including inventory management, cash handling, and store operations.
  • Provide training and development opportunities to team members to enhance their skills and knowledge.
  • Act as a brand ambassador, promoting Mark's values and culture to customers and team members.

Requirements

  • Proven experience in customer service, operations, or a related field, with a strong track record of success.
  • Excellent leadership and communication skills, with the ability to motivate and develop team members.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions.
  • Basic computer skills and proficiency in Microsoft Office.
  • 3-5 years of retail experience, with a strong understanding of store operations and customer service principles.

What We Offer

At Mark's, we offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.