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Water Meter Operations Coordinator

2 months ago

Hamilton, Ontario, Canada City of Hamilton Full time
Job Summary

We are seeking a highly skilled Water Meter Operations Clerk to join our team at the City of Hamilton. As a key member of our operations team, you will play a critical role in supporting the efficient operation of our water meters and customer billing systems.

Key Responsibilities
  • Perform clerical support for Hamilton Water Meter Operations, including creating and reviewing spreadsheets, charts, letters, memos, forms, and documents.
  • Enter data into computerized IPS (HANSEN) database system and external CMMS systems for the creation and costing of work orders for Customer Service & Community Outreach.
  • Creation of work orders for meter-related issues and issuance to proper individual or contractor for resolution.
  • Liaise with internal and external stakeholders to provide support for Customer Service and Community meter operations programs.
  • Research, identify, and resolve discrepancies with automated reports daily; escalating to necessary stakeholders as required.
  • Receive, assess, and respond to generic email accounts to provide customer service follow-up.
  • Liaise with and provide information for property owners with respect to master/satellite meter inquiries.
  • Work closely with Meter Technicians and other internal stakeholders to ensure work orders are reviewed and actioned daily.
  • Run reports for automation of work order creation from a variety of databases, including contractors, building department, etc.
  • Interpret Water Metering data from internal and external sources to create work orders and service requests.
  • Interpret and close out information from completed work orders and send information to internal and external stakeholders for proper meter billing and resolution.
  • Review costing and reconciliation of invoices and provide data to external billing agents and the supervisor.
  • Retire Hamilton Water assets associated with demolition of property and inform billing agent of changes for billing purposes.
Requirements
  • Previous proven working knowledge of Water Metering methodology or equivalent technical background, work order interpretation, and creation of assets.
  • Previous demonstrated experience creating work orders and issuance to proper individual or contractor for resolution.
  • Previous experience working in an office environment with proven knowledge of standard office practices and procedures.
  • Previous experience in finance, including costing and reconciliation of invoices.
  • Previous experience in a fast-paced, multitasked, customer service environment, with the ability to receive and answer customer inquiries in a timely fashion, while maintaining accurate records and documentation.
  • Must be able to relate to the public, contractors, varying levels of management, and council with tact and diplomacy, possessing superior customer service skills.
  • Demonstrated experience using relevant computer software applications (MS Word, MS Excel, MS Outlook, scheduling software, and databases) at an intermediate level.
  • Proven experience and knowledge in the use and operation of IPS (HANSEN) or equivalent CMMS Software in creating, assigning, and resolving completed work orders.
What We Offer

As a Water Meter Operations Clerk with the City of Hamilton, you will have the opportunity to work in a dynamic and fast-paced environment, supporting the efficient operation of our water meters and customer billing systems. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.