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Flooring Installation Coordinator

2 months ago


Edmonton, Alberta, Canada Divine Flooring Full time
Job Title: Installations Coordinator

We are seeking a highly organized and driven individual to join our Scheduling team as an Installations Coordinator. This role is responsible for planning, organizing, and scheduling all of Divine Edmonton's installations.

Key Responsibilities:
  • Assign and reassign installers to jobs based on dates provided by customer service representatives and sales personnel.
  • Coordinate duties and confirm installation dates.
  • Review confirmed installs and send estimators required changes.
  • Work with other departments to update and fix any errors and ensure all jobs are completed in a timely manner.
  • Review installers' expenses and back-charge.
  • Manage install and delivery dates via customer email.
  • Communicate pick-up information to installers/delivery drivers and warehouses.
  • Update warehouse and delivery items in Divine Tracker.
  • Monitor and complete monthly WIP reports.
  • Manage the onboarding process for installers.
  • Maintain customer service to all external customers.
  • Assist the Service & Warranty team to ensure customer satisfaction.
  • Participate in improving policies and operations.
  • Order and monitor materials as required.
  • Monitor upcoming deliveries for missing materials and troubleshoot to avoid delays.
Requirements:
  • Experience with MS Office (Excel, Word, Outlook) and Divine Tracker.
  • Ability to establish relationships with sub-contracted tradespeople.
  • Ability to troubleshoot, identify, and resolve issues in a timely manner.
  • Exceptional attention to detail and accuracy.
  • Ability to interface with all levels of management.
  • Well-organized and a proven ability to multi-task.
  • Ability to work both independently with minimal supervision and collaboratively within a team.
  • Excellent written and verbal communication skills.
  • Knowledge of install and repair methods.
  • Ability to keep up-to-date product knowledge.
What We Offer:
  • Competitive salary and performance-based incentives.
  • Opportunities for career growth and advancement within the company.
  • Comprehensive benefits package, including health, dental, and vision.
  • A dynamic team dedicated to excellence in the flooring industry.