Billing Analyst

17 hours ago

Kelowna, British Columbia, Canada fortisBC Full time
Job Summary

We are seeking a highly skilled Billing Analyst to join our team at FortisBC. As a Billing Analyst, you will be responsible for identifying, resolving, and processing payment issues through our online system. You will also be responsible for conducting payment traces, processing account adjustments, and investigating meter/billing discrepancies.

Key Responsibilities
  • Identify and resolve payment issues through the online system, including unidentified and misapplied payments.
  • Conduct payment traces and initiate payment transfers.
  • Process account adjustments, including payment and balance transfers, refund cheques to customers with final credit balances or large active credit balances.
  • Investigate meter/billing discrepancies, determine if fieldwork is required, and initiate applicable course of action.
  • Provide follow-up with customers and ensure accuracy of meter information for completed work orders.
Requirements
  • Grade 12, supplemented by courses in customer relations, business communications, and office practices.
  • Fast and accurate keyboarding/data entry skills.
  • Knowledge of billing and/or metering to perform calculations for various rate schedules, taxes, and fees.
  • Demonstrated analytical skills and judgment to determine the most appropriate action to resolve billing problems.
  • Demonstrated ability to utilize a customer-focused approach to handling difficult customer interactions, resolving problems, and building customer relationships.
About FortisBC

FortisBC is a leading energy provider in British Columbia, committed to delivering renewable energy, natural gas, electricity, and propane to over 1.2 million customers. We are dedicated to creating a safe, inclusive, and diverse workplace that values the contributions of all employees. We offer a competitive salary and benefits package, as well as opportunities for career development and growth.

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