Billing Specialist
3 days ago
FortisBC is seeking a skilled Billing Analyst to join our team. As a Billing Analyst, you will play a critical role in ensuring the accuracy and efficiency of our billing processes.
Key Responsibilities:- Identify and resolve payment issues through our online system, including unidentified and misapplied payments.
- Process account adjustments, including payment and balance transfers, refund cheques, and liaise with Accounts Payable and Contact Centre staff to resolve payment and refund discrepancies.
- Investigate meter/billing discrepancies/errors, determine if fieldwork is required, and initiate applicable course of action.
- Initiate the withdrawal of pre-authorized payments and returns via an electronic interface.
- Process billing adjustments to correct billing errors, reverse invoices, calculate adjustment amounts, and process special account adjustments.
- Download payment processor data and balances payments received from payment processing agents to ensure that payments processed have been included in daily processing.
- Process requests for tax exemptions for GST, PST, ICE Levy, Carbon Tax, and Franchise Fees, ensuring correct documentation is received, calculates adjustments, and updates master data to reflect exemption reasons.
- Analyze and process billing dispute requests from the Contact Centre on a timely basis.
- Provide support in the effective resolution of complaints from customers and escalations from internal staff.
- Utilize designated systems to prepare and process billing information, enter and maintain customer direct debit banking details, review EPP out of tolerance exceptions, and adjust installment amounts.
- Process online customer payments, payment reversals, refund requests, account adjustments, program rebates, and transaction reversals.
- Grade 12, supplemented by courses in customer relations, business communications, and office practices, completion of 1 business course plus 1 year recent, related experience, or an equivalent combination of education, training, and experience.
- Fast and accurate keyboarding/data entry skills.
- Knowledge of billing and/or metering to perform calculations for various rate schedules, taxes, and fees.
- Demonstrated analytical skills and judgment to determine the most appropriate action to resolve billing problems.
- Demonstrated ability to utilize a customer-focused approach to handling difficult customer interactions, resolving problems, and building customer relationships.
- Demonstrated ability to communicate clearly and effectively both verbally and in writing.
- Demonstrated ability to utilize software applications in use in the department.
- Demonstrated ability to prioritize and complete work within demanding work schedules.
- Demonstrated interpersonal and communication skills, including the ability to respond to difficult and demanding customers (internal or external) with tact while enforcing company policy or procedure.
FortisBC offers a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
To learn more about the recruitment process with FortisBC, please visit our website for additional information.
FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Reconciliation Action Plan.
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Kelowna, British Columbia, Canada FortisBC Full timeAbout the RoleAs a Billing Specialist at FortisBC, you will play a critical role in ensuring the accuracy and efficiency of our billing processes. This position requires a high level of analytical and problem-solving skills, as well as excellent communication and customer service skills.Key ResponsibilitiesPayment Resolution: Identify, resolve, and process...
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Kelowna, British Columbia, Canada fortisBC Full timeJob SummaryWe are seeking a highly skilled Billing Specialist to join our team at FortisBC. As a key member of our accounting department, you will be responsible for resolving payment issues, processing account adjustments, and ensuring the accuracy of billing information.Key ResponsibilitiesPayment ResolutionIdentify and resolve payment issues through our...
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Kelowna, British Columbia, Canada fortisBC Full timeJob Summary We are seeking a highly skilled Billing Specialist to join our team at FortisBC. As a key member of our accounting department, you will be responsible for identifying, resolving, and processing payment issues through our online system. Key Responsibilities Identify and resolve payment discrepancies, including unidentified and misapplied...
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Kelowna, British Columbia, Canada FortisBC Full timeAbout the RoleWe are seeking a highly skilled Billing Analyst to join our team at FortisBC. As a Billing Analyst, you will play a critical role in ensuring the accuracy and efficiency of our billing processes.Key ResponsibilitiesIdentify and resolve payment issues through our online system, including unidentified and misapplied payments.Process account...
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Kelowna, British Columbia, Canada fortisBC Full timeBilling Analyst Job DescriptionFortisBC is seeking a skilled Billing Analyst to join our team. As a Billing Analyst, you will play a critical role in ensuring the accuracy and efficiency of our billing processes.Key Responsibilities:Identify and resolve payment issues through our online system, including unidentified and misapplied payments.Process account...
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Kelowna, British Columbia, Canada fortisBC Full timeBilling Analyst Job DescriptionFortisBC is seeking a skilled Billing Analyst to join our team. As a Billing Analyst, you will play a critical role in ensuring the accuracy and efficiency of our billing processes.Key Responsibilities:Identify and resolve payment issues through our online system, including unidentified and misapplied payments.Process account...
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Kelowna, British Columbia, Canada fortisBC Full timeJob SummaryWe are seeking a highly skilled Billing Analyst to join our team at FortisBC. As a Billing Analyst, you will be responsible for identifying, resolving, and processing payment issues through our online system. You will also be responsible for conducting payment traces, processing account adjustments, and investigating meter and billing...
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Billing Specialist
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Kelowna, British Columbia, Canada fortisBC Full timeJob SummaryWe are seeking a highly skilled Billing Analyst to join our team at FortisBC. As a Billing Analyst, you will be responsible for identifying, resolving, and processing payment issues through our online system. You will also be responsible for conducting payment traces, processing account adjustments, and investigating meter and billing...
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Kelowna, British Columbia, Canada fortisBC Full timeJob SummaryWe are seeking a skilled Billing Analyst to join our team at FortisBC. As a Billing Analyst, you will be responsible for identifying and resolving payment issues, processing account adjustments, and investigating metering and billing discrepancies.Key ResponsibilitiesResolve payment issues through the online system, including unidentified and...
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Kelowna, British Columbia, Canada fortisBC Full timeJob SummaryWe are seeking a skilled Billing Analyst to join our team at FortisBC. As a Billing Analyst, you will be responsible for identifying and resolving payment issues, processing account adjustments, and investigating metering and billing discrepancies.Key ResponsibilitiesResolve payment issues through the online system, including unidentified and...
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Kelowna, British Columbia, Canada fortisBC Full timeJob SummaryWe are seeking a skilled Billing Analyst to join our team at FortisBC. As a Billing Analyst, you will be responsible for identifying and resolving payment issues, processing account adjustments, and investigating metering and billing discrepancies.Key ResponsibilitiesResolve payment issues through the online system, including unidentified and...
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Billing Specialist
1 week ago
Kelowna, British Columbia, Canada fortisBC Full timeJob SummaryWe are seeking a skilled Billing Analyst to join our team at FortisBC. As a Billing Analyst, you will be responsible for identifying and resolving payment issues, processing account adjustments, and investigating metering and billing discrepancies.Key ResponsibilitiesResolve payment issues through the online system, including unidentified and...
