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Customer Service Ambassador
2 months ago
We are seeking a highly skilled and experienced Customer Service Ambassador to join our team at Westman Village at Mahogany Lake. As a key member of our Village Centre team, you will be responsible for providing exceptional customer service to our owners and guests.
Key Responsibilities- Provide prompt, professional, and courteous service to owners and guests, in a personalized and refined manner.
- Offer special services as requested, including car rentals, taxi arrangements, reservations, and package receiving.
- Assist with daily programs and events, and conduct detailed tours of the Village Centre as needed.
- Support the management team in duties associated with the smooth operation of the Village Centre.
- Participate in day-to-day tasks associated with our on-site retail and coffee shop.
- Complete administrative duties as assigned.
- Review pass-on documents at every shift to ensure full understanding of requests and timelines.
- A strong customer service philosophy, with a desire to exceed expectations at every opportunity.
- 3-5 years of working experience at a significantly high customer service level, preferably in the hospitality industry.
- An outgoing and kind personality.
- Proven ability to work independently as well as part of a larger team.
- Strong written and verbal communication skills.
- Highly developed interpersonal, organizational, and problem-solving skills.
- Ability to adjust to continually shifting priorities.
- Consistently neat, clean, and professional appearance.
- Ability to maintain confidentiality and to use discretion when dealing with owners, guests, and vendors.
- Strong computer skills, including an expert working proficiency in Outlook, Excel, and Word.
- Hourly wage range: $19.50 per hour
- Potential for flexible health and dental coverage
- Opportunity for career advancement
- Employee-centric culture
- Customized training programs
- Staff events and activities throughout the year
- On-site parking