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Customer Experience Associate

2 months ago

Hanover, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide personalized customer service and support to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Assist clients with a range of financial transactions, including deposits, withdrawals, and bill payments.
  • Identify opportunities to promote products and services to clients, ensuring they are aware of the full range of banking options available.
  • Work collaboratively with colleagues to achieve business objectives and support the achievement of sales targets.
  • Participate in ongoing training and development to enhance knowledge and skills, ensuring you are up-to-date with the latest banking products and services.
Requirements
  • High school diploma and/or equivalent experience.
  • 1+ years of relevant experience in a customer-facing role.
  • Post-secondary or undergraduate degree in a related field (e.g. business, finance) is an asset.
What We Offer

We offer a competitive compensation package, including a base salary, variable compensation, and a range of benefits, including health and wellness programs, retirement savings plans, and paid time off.

We are committed to providing our employees with ongoing training and development opportunities, ensuring they have the skills and knowledge needed to succeed in their roles.

We value diversity and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees.