Client Solutions Expert

2 weeks ago

Montreal, Quebec, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?

The role at Royal Bank of Canada's Insurance Advice Centre offers a unique blend of flexibility and fulfillment. As a bilingual Licensed Insurance Advisor for Home & Auto, you will be the trusted voice on the other end of the phone, providing insurance advice and options to help clients protect what's important to them.

You will be empathetic, helpful, friendly, and provide clear, upfront insurance advice for clients. With every conversation, you will be curious, caring, and detail-oriented, with a focus on problem-solving and delivering an exceptional client experience.

Key Responsibilities

  • Provide insurance advice and solutions to clients based on their needs through inbound calls
  • Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
  • Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
  • Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
  • Use procedures effectively and seamlessly during conversations with clients
  • Cultivate and maintain relationships with partners to work as one team

Requirements

  • Possession of the Quebec Damage Insurance certificate delivered by l'Autorité des marchés financiers or the willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l'Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces (training offered by RBC to get the certifications)
  • Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs
  • Exceptional customer service skills with the ability to build strong relationships and connect with clients
  • Flexibility to work all shifts within the hours of operation
  • Digital literacy across a broad range of services

Preferred Qualifications

  • Post-secondary education
  • Knowledge of insurance products
  • Customer service and/or sales experience in a contact centre environment

What's in it for you?

At Royal Bank of Canada, we offer a comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation, and stock options. You will have the opportunity to work with an award-winning team, develop new skills, and contribute to individual and team sales goals.

Benefits

  • Working with an award-winning team
  • A comprehensive Total Rewards package
  • Flexible work arrangements
  • Leaders who are invested in your success
  • Opportunities to learn, grow, and try new things

Royal Bank of Canada is committed to supporting flexible work arrangements when and where available, conditional on employees being able to meet with the technological and confidentiality requirements of the role.

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