Technical Support Specialist

4 weeks ago


Kingston, Ontario, Canada Queen's University Full time
Job Title: Technical Support Agent

We are seeking a highly skilled Technical Support Agent to join our team at Queen's University. As a Technical Support Agent, you will be responsible for providing technical assistance and support to users in response to identified difficulties.

Key Responsibilities:
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
Requirements:
  • 2 years to less than 3 years of experience in a similar role
  • Efficient interpersonal skills
  • Knowledge of Oracle and database management
What We Offer:
  • Dental plan
  • Health care plan
  • Pension plan
Work Environment:
  • 35 hours per week
  • Anglais
  • Permanent


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