Current jobs related to Claims Service Representative - Winnipeg, Manitoba - WCB Manitoba
-
Claims Service Representative
4 weeks ago
Winnipeg, Manitoba, Canada WCB Manitoba Full timeJob Summary:The Claims Service Representative is responsible for providing exceptional customer service to workers, employers, and healthcare providers by resolving claim-related inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to and resolve claim-related inquiries and issues via phone, email, or in-personCollaborate...
-
Claims Service Representative
4 weeks ago
Winnipeg, Manitoba, Canada WCB Manitoba Full timeJob Summary:The Claims Service Representative is responsible for providing exceptional customer service to workers, employers, and healthcare providers by resolving claim-related inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to and resolve claim-related inquiries and issues via phone, email, or in-personCollaborate...
-
Claims Service Representative
1 month ago
Winnipeg, Manitoba, Canada WCB Manitoba Full timeJob Summary:The Claims Service Representative is responsible for providing exceptional customer service to workers, employers, and healthcare providers by responding to and resolving claim-related inquiries in a timely and professional manner.Key Responsibilities:Respond to and resolve claim-related inquiries via phone, email, or in-personCreate new claim...
-
Claims Service Representative
1 month ago
Winnipeg, Manitoba, Canada WCB Manitoba Full timeJob Summary:The Claims Service Representative is responsible for providing exceptional customer service to workers, employers, and healthcare providers by responding to and resolving claim-related inquiries in a timely and professional manner.Key Responsibilities:Respond to and resolve claim-related inquiries via phone, email, or in-personCreate new claim...
-
Claims Service Representative
4 weeks ago
Winnipeg, Manitoba, Canada WCB Manitoba Full timeJob Summary:The Claims Service Representative is responsible for providing exceptional customer service to workers, employers, and healthcare providers by responding to and resolving claim-related inquiries in a timely and professional manner.Key Responsibilities:Respond to and resolve claim-related inquiries via phone, email, or in-personAct as the primary...
-
Claims Service Representative
4 weeks ago
Winnipeg, Manitoba, Canada WCB Manitoba Full timeJob Summary:The Claims Service Representative is responsible for providing exceptional customer service to workers, employers, and healthcare providers by responding to and resolving claim-related inquiries in a timely and professional manner.Key Responsibilities:Respond to and resolve claim-related inquiries via phone, email, or in-personAct as the primary...
-
Claims Service Representative
3 weeks ago
Winnipeg, Manitoba, Canada WCB Manitoba Full timeJob Summary:The Claims Service Representative is responsible for providing exceptional customer service to workers, employers, and other stakeholders by responding to and resolving claim-related inquiries in a timely and professional manner.Key Responsibilities:Respond to and resolve claim-related inquiries via phone, email, or in-personCreate new claim...
-
Claims Service Representative
3 weeks ago
Winnipeg, Manitoba, Canada WCB Manitoba Full timeJob Summary:The Claims Service Representative plays a critical role in responding to and resolving claim-related inquiries from various stakeholders. This position requires strong customer service skills, effective communication, and the ability to navigate complex processes and procedures.Key Responsibilities:Respond to and resolve claim-related inquiries...
-
Claims Service Representative
2 days ago
Winnipeg, Manitoba, Canada WCB Manitoba Full timeJob Summary:The Claims Service Representative is responsible for providing exceptional customer service to workers, employers, and healthcare providers by responding to and resolving claim-related inquiries in a timely and professional manner.Key Responsibilities:Respond to and resolve claim-related inquiries via phone, email, or in-personAssess and evaluate...
-
Field Claims Specialist
4 weeks ago
Winnipeg, Manitoba, Canada Intact Financial Corporation Full timeAbout the RoleWe're seeking a skilled Field Claims Representative II to join our team in Winnipeg and surrounding areas.Key ResponsibilitiesEvaluate and analyze information to determine coverage in each situation.Consult with experts to assess potential liability.Negotiate with clients, claimants, attorneys, and insurers to settle claims.Manage field...
-
Field Claims Specialist
4 weeks ago
Winnipeg, Manitoba, Canada Intact Financial Corporation Full timeAbout the RoleWe're seeking a skilled Field Claims Representative II to join our team in Winnipeg and surrounding areas.Key ResponsibilitiesEvaluate and analyze information to determine coverage in each situation.Consult with experts to assess potential liability.Negotiate with clients, claimants, attorneys, and insurers to settle claims.Manage field...
-
Field Claims Specialist
3 weeks ago
Winnipeg, Manitoba, Canada Intact Financial Corporation Full timeAbout the RoleWe're seeking a skilled Field Claims Representative II to join our team in Winnipeg and surrounding areas.Key ResponsibilitiesEvaluate and analyze information to determine coverage and potential liability.Negotiate with clients, claimants, and insurers to settle claims.Manage field assignments and collaborate with various teams.Ensure effective...
-
Field Claims Specialist
4 weeks ago
Winnipeg, Manitoba, Canada Intact Financial Corporation Full timeAbout the RoleWe're seeking a skilled Field Claims Representative II to join our team in Winnipeg and surrounding areas.Key ResponsibilitiesEvaluate and analyze information to determine coverage in each situation.Consult with experts to assess potential liability.Negotiate with clients, claimants, attorneys, and insurers to settle claims.Manage field...
-
Field Claims Specialist
4 weeks ago
Winnipeg, Manitoba, Canada Intact Financial Corporation Full timeAbout the RoleWe're seeking a skilled Field Claims Representative II to join our team in Winnipeg and surrounding areas.Key ResponsibilitiesEvaluate and analyze information to determine coverage in each situation.Consult with experts to assess potential liability.Negotiate with clients, claimants, attorneys, and insurers to settle claims.Manage field...
-
Field Claims Specialist
3 weeks ago
Winnipeg, Manitoba, Canada Intact Financial Corporation Full timeAbout the RoleWe're seeking a skilled Field Claims Representative II to join our team in Winnipeg and surrounding areas.Key ResponsibilitiesEvaluate and analyze information to determine coverage and potential liability.Negotiate with clients, claimants, and insurers to settle claims.Manage field assignments and collaborate with various teams.Ensure effective...
-
Field Claims Specialist
4 weeks ago
Winnipeg, Manitoba, Canada Intact Financial Corporation Full timeAbout the RoleWe're seeking a skilled Field Claims Representative II to join our team in Winnipeg and surrounding areas.Key ResponsibilitiesEvaluate and analyze information to determine coverage in each situation.Consult with experts to assess potential liability.Negotiate with clients, claimants, attorneys, and insurers to settle claims.Manage field...
-
Field Claims Specialist
4 weeks ago
Winnipeg, Manitoba, Canada Intact Financial Corporation Full timeAbout the RoleWe're seeking a skilled Field Claims Representative II to join our team in Winnipeg and surrounding areas.Key ResponsibilitiesEvaluate and analyze information to determine coverage in each situation.Consult with experts to assess potential liability.Negotiate with clients, claimants, attorneys, and insurers to settle claims.Manage field...
-
Customer Service Representative
5 days ago
Winnipeg, Manitoba, Canada Johnston Group Full timeAbout Our TeamAt Johnston Group, we value the diversity in the people we serve and strive to create a positive work atmosphere where individual differences are recognized, appreciated, and respected.Customer Care RoleOur Customer Care team is the first point of contact for our customers, and we're looking for a skilled representative to join our team. As a...
-
Client Service Representative
2 weeks ago
Winnipeg, Manitoba, Canada People Corporation Full timeJob OverviewWe are seeking a dynamic individual to contribute to the success of People Corporation by providing exceptional service and support to our valued clients. As a Client Service Specialist, you will be responsible for managing a portfolio of clients, investigating complex issues, and managing client escalations.Key ResponsibilitiesDevelop and...
-
Director, Claims Analytics
4 weeks ago
Winnipeg, Manitoba, Canada Wawanesa Insurance Full timeWawanesa is seeking a Claims Analytics leader to build out an evolving team, driving advanced analytical capability to claims processes and reporting, and contributing to advancing the effectiveness of insurance operations. Job Description This role will lead root cause analysis and investigation into emerging trends, providing diagnostics and statistical...
Claims Service Representative
2 months ago
The Claims Service Representative is a key role within the WCB Manitoba team, responsible for providing exceptional customer service and resolving claims-related inquiries in a timely and professional manner.
Key Responsibilities:- Respond to and resolve claims-related telephone inquiries from workers, employers, and other stakeholders in a courteous and professional manner.
- Act as the primary point of contact for claim and coverage-related inquiries, providing accurate and timely information to customers.
- Utilize effective listening and questioning techniques to determine customer needs and provide solutions that meet organizational standards and objectives.
- Manage claim files, ensuring accurate and up-to-date information is maintained, and resolving issues in a timely manner.
- Collaborate with internal teams, including Adjudicators and Case Managers, to resolve complex claims-related issues.
- Provide coverage at the main reception desk, ensuring a positive and professional experience for customers.
- Complete statistical coding of claims within quality and timeliness standards.
- Completion of a two-year diploma in a related discipline (Business Administration).
- Minimum two years' experience interpreting and applying processes and procedures to manage and resolve customer inquiries/concerns.
- Typing speed of 35 (error rate less than 5%).
- Knowledge of customer service principles and practices.
- Proficiency in the use of personal computers and software in a Windows environment.
- Excellent customer service skills, including the ability to manage potentially confrontational situations with tact and diplomacy.
- Well-developed verbal and written communication skills to deal with internal and external stakeholders.
- Ability to interpret and apply processes and procedures, including those related to WCB Adjudication and Case Management.
- Ability to obtain, assess, and evaluate information through claim file review, listening, and/or questioning to problem-solve and support decision-making.
- Ability to perform detailed and accurate work in a fast-paced environment.
- Ability to work independently and as part of a team.
The Workers Compensation Board of Manitoba promotes safety and health in Manitoba workplaces and aims to help prevent and reduce the occurrence of workplace injuries and disease. Working with its partners, the WCB promotes safe and healthy workplaces, facilitates recovery and return to work, provides compassionate and supportive compensation services for workers and employers, and ensures responsible financial stewardship.