Customer Service Ambassador
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Centurion Asset Management Inc.
Key Responsibilities- Develop and maintain positive relationships with internal and external stakeholders, ensuring proactive and timely resolution of all current and prospective resident inquiries.
- Provide exceptional customer service, handling all current and prospective resident inquiries, feedback, complaints, or concerns, and escalating any issues to the Assistant General Manager or General Manager.
- Ensure a high level of resident satisfaction through constant and consistent attention to Centurion's Vision, Mission, and Values, promoting a strong sense of community.
- Conduct viewings with prospective residents, promoting Centurion's value proposition and providing related information and forms to assist with applications.
- Assist with organizing, marketing, and hosting of student events, including Open Houses, Resident events, etc.
- Assist with move-ins and move-outs, conducting suite inspections with residents as required, and informing the Assistant General Manager of any deficiencies or problems noted in the buildings or properties that require attention.
- A passion for excellence in customer service delivery.
- Exceptional oral and written communication skills.
- Excellent organizational skills with a strong ability to multi-task.
- Highly motivated.
- Excellent interpersonal skills.
- Knowledge of other languages an asset.
- Detail-oriented; able to resolve problems using facts, sound reasoning, and common sense.
- Forward thinking with an ability to develop creative strategic solutions to issues.
- Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner.
Centurion Asset Management Inc. is a recognized leader in the investment and property management industries, providing quality investments and housing for all its clients. Our experienced team, comprised of over 350 employees, is a core component of Centurion's success since 2003. We offer a comprehensive benefits package, flexible work schedules, and opportunities for growth and development.
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