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Infrastructure/Helpdesk Manager

2 months ago

Windsor, Ontario, Canada Centrica plc Full time
Job Title: Responsable Infrastructure/Helpdesk F/H

We're a family of brands revolutionising a cleaner, greener future. Our team is passionate about making British Gas Energy a great place to work, with the right people in the right roles, in an environment where colleagues can maximise their contribution and fulfil their potential.

Key Responsibilities:
  • Oversee and assess the performance of the smart metering infrastructure.
  • Report on technical performance and adherence to standards.
  • Introduce and manage new services related to smart metering.
  • Ensure effective deployment and monitoring of updates and services.
  • Develop and execute remedial action plans to address performance issues.
  • Coordinate and manage technical and contact centre triage teams.
  • Ensure effective communication between technical teams and customer service.
  • Oversee asset reporting and tracking.
  • Ensure compliance with regulatory requirements.
  • Monitor and manage risks associated with the smart metering infrastructure.
Requirements:
  • Extensive experience of working in energy or related fields.
  • A deep understanding of metering infrastructure, policy, design, and related technologies.
  • Expertise in large-scale, complex change management and transformation programs.
  • Strong grasp of operational delivery, energy policy, and regulatory frameworks.
  • Bachelor's degree (or equivalent) in business, Engineering, Management, or a related field.
What We Offer:

We offer a flexible working environment, regular travel to our Windsor office, and the opportunity to work with a talented team of professionals. We're committed to diversity and inclusion, and we welcome applications from individuals with unique backgrounds and perspectives.

Please apply online by hitting the 'Apply' button.