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Service Centre Manager

2 months ago

Victoria, British Columbia, Canada Belron Canada Full time

Job Summary:

We are seeking a highly skilled and experienced Service Centre Manager to join our team at Belron Canada. As a Service Centre Manager, you will be responsible for leading a team of professionals in the day-to-day operations of our Service Centre.

Key Responsibilities:

  • Lead a team of customer-facing staff to deliver exceptional service and ensure customer satisfaction.
  • Manage the day-to-day operations of the Service Centre, including staff scheduling, inventory management, and quality control.
  • Develop and implement strategies to improve customer engagement, retention, and loyalty.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and analyze key performance indicators (KPIs) to drive business growth and improvement.

Requirements:

  • 3+ years of experience in a management or leadership role, preferably in the automotive glass industry.
  • Proven track record of success in leading high-performing teams and driving business growth.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

What We Offer:

  • A competitive salary range of $65,000 - $85,000 per annum.
  • A comprehensive benefits package, including health, dental, and vision coverage.
  • A pension plan and opportunities for professional development and growth.
  • A dynamic and supportive work environment with a team of passionate professionals.

About Belron Canada:

Belron Canada is a leading provider of automotive glass repair and replacement services, with a strong commitment to customer satisfaction and employee development. We are proud to be part of the Belron International family, a global leader in the industry.