Office Administrator

2 months ago

Kamloops, British Columbia, Canada Highbridgehumancapital Full time
About the Role

We are seeking a highly organized and process-driven Office & Sales Administrator to join our team at Highbridge Human Capital. As a key member of our Sales department, you will play a vital role in ensuring the smooth operation of our front office and supporting our sales teams.

Key Responsibilities
  • Sales Support:
    • Review and distribute sales orders to the production team.
    • Track and update customers on the status of sales orders.
  • Inside Sales Team Support:
    • Follow up on customer support outreach completed by the sales team.
    • Coordinate and support product knowledge sessions.
    • Schedule sales team meetings.
    • Assist with list keeping and record management.
  • Outside Sales Team Support:
    • Follow up on inside sales team support delivery to outside sales representatives.
    • Coordinate and manage delivery of merchandise or displays at the direction of outside sales representatives.
  • Warranty Request Support:
    • Receive and assess warranty requests from customers.
    • Communicate warranty status to customers and create service orders.
    • Maintain detailed records of warranty claims with resolution information.
    • Administer email customer satisfaction survey for warranty support and resolution.
  • Administrative Support:
    • Assist in general administrative tasks, including data entry, filing, and documentation.
    • Assist in maintaining customer database and records.
    • Plan and coordinate sales team events, retreats, educational/training sessions.
  • Director of Support:
    • Provide administrative support scheduling and follow-up activities for the Director of Sales.
    • Provide intra-office communications support among the sales team and marketing.
  • Office Administration Support:
    • Provide a consistently high standard of customer service in all internal and external interactions.
    • Ensure efficient operation of the overall office by implementing improvements and efficiencies in office services and administrative support.
    • Manage incoming and outgoing mail and packages; prepare and send packages via courier.
    • Manage the inventory and procurement of office supplies and organize the maintenance of office equipment.
    • Responsible for general office organization and tidiness of common areas.
    • Perform other administrative tasks as assigned by management.
    Requirements
    • High School Diploma or equivalent required; Degree or Diploma in Business Administration or a related field preferred.
    • 2+ years of experience in a sales support position or administrative role.
    • Proficiency in Gmail, Google Drive, Docs, Forms, and Sheets.
    • Strong and enthusiastic customer-service mindset, with the ability to represent our company in a professional, enthusiastic, and positive manner.
    • Proficiency in French (spoken and written) considered an asset.
    • Excellent communication and interpersonal skills.
    • Ability to multitask and prioritize tasks effectively.
    • Strong attention to detail and organizational skills.
    • Ability to work independently and as part of a team.
    • Overall tech-savviness and the ability to learn, use, and support others with technology.
    • High level of professionalism and discretion; experience handling confidential and sensitive information.
    • Creative problem solver with a 'hands-on' approach to providing solutions.
    • Strong personal advocacy and willingness to ask questions and seek answers.
    • Basic understanding of and willingness to explore AI as a tool to improve efficiency.
    What We Offer
    • Extended Health Care
    • Dental Care
    • Vision Care
    • Life Insurance
    • Employee Assistance program
    • Company Events
    • A fun and motivating work environment with passionate employees
    • Salary: $20.00-$23.00 per hour

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