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Restaurant Operations Manager

2 months ago

Niagara Falls, Ontario, Canada Shoeless Joes Sports Grill Full time
About the Role

We are seeking a highly skilled Restaurant Supervisor to join our team at Shoeless Joes Sports Grill. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of our kitchen staff, ensuring that all tasks are completed efficiently and effectively.
    • Train and develop our team members, providing guidance and support to help them reach their full potential.
  • Food Quality and Safety
    • Ensure that all food is prepared and presented to the highest standards, meeting our quality control guidelines.
    • Implement and maintain strict food safety and sanitation procedures, adhering to all relevant regulations and guidelines.
  • Customer Service
    • Provide exceptional customer service, responding promptly to customer complaints and concerns.
    • Work closely with our servers and bartenders to ensure that all customers receive a positive dining experience.
  • Administrative Tasks
    • Manage inventory and supplies, ensuring that we have sufficient stock to meet customer demand.
    • Prepare and submit reports, providing regular updates on restaurant performance and sales.
Requirements
  • Education and Experience
    • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year, or equivalent experience.
  • Work Setting
    • Restaurant environment, with a focus on fast-paced and dynamic operations.
  • Tasks and Responsibilities
    • Establish methods to meet work schedules and ensure that all tasks are completed efficiently.
    • Estimate ingredient and supplies required for meal preparation, ensuring that we have sufficient stock to meet customer demand.
    • Hire and train food service staff, providing guidance and support to help them reach their full potential.
    • Maintain records of stock, repairs, sales, and wastage, providing regular updates on restaurant performance and sales.
    • Prepare and submit reports, highlighting areas for improvement and opportunities for growth.
What We Offer
  • Competitive Compensation and Benefits
    • A competitive salary and benefits package, including opportunities for professional growth and development.
  • Opportunities for Advancement
    • A clear path for career advancement, with opportunities to take on new challenges and responsibilities.
  • A Dynamic and Supportive Team
    • A collaborative and supportive team environment, with a focus on teamwork and mutual respect.