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Customer Onboarding Manager

2 months ago

Vancouver, British Columbia, Canada Tipalti Full time
Customer Onboarding Manager

Position Summary

We are seeking a highly skilled Customer Onboarding Manager to lead implementation projects with our rapidly growing customer base. As a key member of our team, you will be responsible for ensuring a seamless experience for our customers as they onboard our accounts payable automation solution.

Key Responsibilities

  • Lead the implementation of our cloud-based accounts payable automation solution, ensuring timely and successful project delivery
  • Deliver exceptional customer service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti
  • Guide customers through the technical integration process, providing expert problem-solving assistance and ensuring a smooth transition to our solution
  • Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations
  • Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues to improve our processes and services

Requirements

  • Bachelor's degree in a relevant field or equivalent practical experience
  • 4+ years of implementation, project management, consulting, or customer success experience with SaaS applications
  • Excellent project management, communication, and problem-solving skills
  • Ability to work in a fast-paced, deadline-driven start-up environment
  • Passionate about customer service and proactively identifying solutions

Preferred Qualifications

  • Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
  • Accounts Payable and Procurement knowledge
  • Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)

What We Offer

  • Competitive salary and stock options
  • Matching RRSP
  • Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
  • 15 days of PTO
  • Subsidized lunch on office days
  • Fresh fruit, snacks & drinks in office
  • Dog-friendly office
  • Conveniently located close to transit
  • Phone/internet allowance
  • Regular company-wide social events
  • Multiple ERG groups celebrating our diversity and creating an inclusive culture