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Operations Manager
2 months ago
As a key member of our Sephora team, you will be responsible for supporting all operations-related aspects of a specific store location. This includes direct management of the operations team, ensuring the execution of all operations-focused processes, and maintaining high standards of operational excellence.
Key Responsibilities:- Operational Excellence: Lead the operations of the store, ensuring the execution of all operations-focused processes and maintaining high standards of operational excellence.
- Inventory Management: Manage the inventory of the store, including shipping, receiving, and returning merchandise, cycle counting, and ensuring all processes are completed within company guidelines and timeframes.
- Visual Merchandising: Manage the merchandising concepts and on-stage visuals, ensuring they meet company standards. Manage all in-house and/or third-party cleaning crews, providing feedback, coaching, and escalation as necessary.
- Supply Management: Manage the process of maintaining appropriate budget and quantity of supplies, testers, and samples for the store.
- Performance Assessment & Development: Participate in the management of all performance management situations for the operations team, ensuring timely feedback for improvement is delivered and followed up on as necessary.
- Client Focus: Regularly act as the Manager on Duty within the store, engaging with Beauty Advisors and clients on the sales floor whenever possible.
- Budget Strategy: Develop budget strategies, demonstrating a strong understanding of the store's sales performance, staffing, payroll, and other controllable expenses.
- 1-3 years' experience in a similar role at a similar volume store or equivalent internal experience.
- Proven ability to influence peers and provide feedback.
- Strong store operations skills.
- Effective time management and problem-solving skills.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A comprehensive training program to build your skills and knowledge.
