Senior IT Consultant

1 month ago

Richmond Hill, Ontario, Canada MBC Full time

Job Title: Senior IT Consultant

Job Summary:

MBC is seeking a highly skilled Senior IT Consultant to join our team. As a key member of our Professional Services Team, you will be responsible for delivering high-quality IT solutions to our clients. With a focus on Microsoft Technologies, you will work closely with our clients to understand their IT needs and develop tailored solutions to meet their requirements.

Key Responsibilities:

  • Work on the Professional Services Team to complete projects according to our deadlines
  • Ensure you implement all tasks that are in scope and request approval for any out-of-scope elements
  • Update documentation for all projects for appropriate handoff to the service desk
  • Maintain up to date time entries for tasks assigned
  • Escalate any issues and risks through MBC's project processes
  • Creating and maintaining needed SOPs
  • Ensure work aligns with MBC's Security First focus and delivering Delightful IT to our clients
  • Help team members with expertise, troubleshooting and training as needed
  • Attending client calls for projects

Technical Skills:

  • Understanding of and experience with a Remote Monitoring Platform N-Central
  • Experience deploying and maintaining Microsoft Windows Server 2008 to 2022
  • Experience supporting clients on Microsoft 365 – all apps (Exchange online, SharePoint, OneDrive, Intune, Teams & Teams Voice)
  • Experience managing or supporting Microsoft Exchange
  • Experience deploying and managing Veeam Backup and Replication, Veeam Backup for M365, Microsoft Azure Recovery Services (MARS), Datto SaaS Cloud Backup
  • Experience deploying and managing Hyper-V and VMWare environments
  • Experience deploying and managing Switches, Firewalls and Wifi
  • Experience in deploying and managing Microsoft Remote Desktop Services
  • Experience in deploying and managing multi-site Microsoft Technologies such as Active Directory, DFS, Hyper-V Replication and Disaster Recovery Environments
  • Experience in deploying and managing storage devices such as SAN, DAS and NAS
  • Good understanding of L3 Routing, L2 VLANs, and VPN technologies
  • Experience in Private Cloud/Data Center environments
  • Experience migrating into the public cloud (Azure, etc)
  • Experience working in Hybrid Cloud Environments, where clients utilize on-premises infrastructure along with Private and Public Cloud
  • Experience in setting up/moving offices and new client onboarding is an asset
  • Experience with Salesforce Service Cloud is an asset.

Interpersonal Skills:

  • Exhibit solid communication skills, both written and verbal with the ability to communicate and articulate technical information into layman terms
  • Strong analytical and problem-solving skills
  • Initiative and organizational skills
  • Able to adapt and quickly develop in-depth technical understanding of new and different applications
  • Strong ability to analyze situations, diagnose problems, and develop and implement solutions
  • Must be a team player willing to work on a variety of technical initiatives
  • Must have the ability to work independently and identify priorities for completion of multiple tasks
  • Extremely Detail oriented
  • Able to follow verbal and written instructions.

Requirements:

  • 5-7 years in a Managed Services environment, with minimum 5 years in a project team
  • Related Microsoft certifications an asset

Language: English

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