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Academic Support Specialist, SCWI

3 months ago

Oshawa, Ontario, Canada Durham College Full time
About Durham College:

Durham College (DC) stands as a premier post-secondary institution dedicated to equipping students with the essential skills required for a dynamic job market. Emphasizing experiential learning led by knowledgeable faculty, through practical placements, applied research, co-op programs, and various hands-on experiences, DC graduates are recognized for their adaptability and competence in the evolving workforce.

As a frontrunner in innovative education, Durham College provides a diverse array of market-responsive programs across numerous fields, including culinary arts, agriculture, business, information technology, construction, science, healthcare, engineering, social services, and creative arts.

Our contemporary campuses cater to over 13,700 full-time post-secondary students and 2,300 apprenticeship learners, offering 145 programs, including six honours bachelor's degrees and 11 apprenticeship tracks. Additionally, more than 14,600 students engage in professional and part-time learning opportunities. Our extensive alumni network of over 110,500 individuals spans both local and global communities.

Durham College is committed to collaboration, innovation, and sustainability, consistently ranked among the Top 100 employers in the Greater Toronto Area and recognized as one of Canada's Greenest Employers. Furthermore, DC has been acknowledged as a Top 50 Research College in Canada on ten occasions.

With an estimated annual economic contribution exceeding $913 million to the Durham Region, Durham College actively participates in enhancing community well-being through partnerships and collaborative initiatives.

POSITION OVERVIEW:

This role is a Regular Part-Time Support Staff Position, functioning within the School College Work Initiative (SCWI) and Academic Upgrading (AU) departments. The position entails 24 hours of work per week, primarily from October to June, with scheduled breaks during off periods.

KEY RESPONSIBILITIES:

The primary focus of this position is to foster student success by delivering academic and program-related guidance to current, prospective, and at-risk students, emphasizing the significance of postsecondary education and ensuring a seamless transition into higher education.

  • Academic & Program Guidance: Assist students in navigating postsecondary program options, facilitate college/university applications, and support financial aid processes.
  • Support Services: Build trust with diverse learners, address challenges faced by School Within a College (SWAC) and Adult Dual Credit (ADC) students, collaborate with educators, and stay informed about community resources.
  • Administrative Services: Complete necessary reports for ADC and SWAC, manage application vouchers, educate students on postsecondary opportunities, and provide general office support.
  • Documentation: Maintain accurate records of student interactions and recommendations, ensuring thorough documentation of contact details.
  • Monitoring Progress: Evaluate academic performance and intervene as needed to enhance student outcomes.
  • Record Verification: Assist in verifying and updating student records for accuracy.
  • Information Delivery: Ensure timely and professional communication of accurate information to students and faculty.
  • Group Facilitation: Lead discussions on postsecondary options for student groups.
QUALIFICATIONS:
  1. A three-year diploma emphasizing human relations and interpersonal communication.
  2. A minimum of five years of relevant experience focusing on student or client interaction.
  3. Experience working with at-risk youth is essential.
  4. Familiarity with School College Work Initiative and secondary school academic policies.
  5. Exceptional organizational skills, capable of managing multiple tasks and deadlines.
  6. Ability to handle confidential information securely.
  7. Proven collaborative skills, both independently and as part of a team.
  8. Competence in applying an equity, diversity, inclusion, and belonging perspective to student scenarios.
  9. Strong problem-solving and analytical skills, with experience in high-pressure environments.
  10. Excellent interpersonal skills, capable of building rapport with students, staff, and faculty.
  11. Knowledge of Banner registration and scheduling systems is an asset.
  12. Experience in educational institutions and familiarity with SWAC programs is beneficial.


Required Skills

$39.42 per hour



Required Experience

Hours: 24 hours per week during the period of October to June; includes scheduled breaks.