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Customer Onboarding Manager
2 months ago
We are seeking a highly skilled Customer Onboarding Manager to join our team at Tipalti. As a key member of our leadership team, you will play a crucial role in achieving department goals and driving customer satisfaction.
Key Responsibilities:
- Lead implementation projects and assess business risks to ensure successful onboarding of new customers.
- Coordinate project timelines and development efforts to meet business objectives.
- Improve internal processes and systems to enhance customer experience and operational efficiency.
- Share product feedback with the team to drive innovation and improvement.
About You:
- 2+ years of experience in implementation management, preferably in a fintech or SaaS environment.
- 6+ years of hands-on experience with SaaS applications and a strong understanding of their implementation and integration.
- Excellent analytical and problem-solving skills, with the ability to think critically and make informed decisions.
- Strong communication and project management skills, with the ability to lead cross-functional teams and collaborate with stakeholders.
Preferred Qualifications:
- 3+ years of experience with ERP applications and their implementation.
- Experience working with payment systems or in a fintech company, with a strong understanding of the industry and its challenges.
- Experience with ticketing systems and CRM systems, with a focus on customer relationship management.
What We Offer:
- Competitive salary and stock options, with opportunities for growth and professional development.
- RRSP matching and extended benefits, including health and wellness programs.
- 15 days of PTO and subsidized lunch, with a focus on work-life balance and employee well-being.
- Dog-friendly office and regular social events, with a focus on team building and community engagement.
