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Software Support Specialist
2 months ago
We are seeking a highly skilled Software Support Specialist to join our team at Clark Wilson. As a key member of our IT department, you will be responsible for providing technical support and assistance to end-users for various software applications utilized within the firm.
Key Responsibilities- Technical Support
- Provide technical support for Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Troubleshoot and resolve issues related to MS Office functionality, formatting, and document templates.
- Assist with email setup, configuration, and troubleshooting for email systems used by the firm.
- Document Management
- Provide user support and troubleshooting for the Filesite document management system.
- Assist with Filesite permissions, folder structures, and document organization.
- Time Entry and Rollout Support
- Support the time entry software used by the firm, resolving issues and providing guidance to end-users.
- Assist in the rollout of new software products, collaborating with the systems team and key stakeholders.
- Lab Testing and Quality Assurance
- Participate in the lab testing of new software products before their implementation.
- Conduct compatibility tests, evaluate functionality, and provide feedback to the systems team.
- Documentation and Knowledge Sharing
- Maintain accurate documentation of software-related issues, resolutions, and frequently asked questions.
- Contribute to the knowledge base by documenting troubleshooting procedures and best practices.
- Cyber Security and Risk Management
- Assist in creating and maintaining risk policies in the firm.
- Assist in creating, running phishing tests.
- Assist in creating, running security awareness programs.
- Additional Responsibilities
- Assist with user setup and troubleshooting for various software applications, including myLTSA, BCeID, and DocuSign.
- Assist with updating and maintaining the Firm Active Directory.
- Technical Skills
- Strong knowledge of Microsoft Office applications and their troubleshooting techniques.
- Familiarity with document management systems, such as Filesite or similar platforms.
- Experience in supporting time entry software would be beneficial.
- Soft Skills
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Attention to detail and ability to prioritize and manage multiple tasks effectively.
- Education and Experience
- Post-Secondary education in Information Technology or related field (or equivalent work experience).
- Proven software support experience or familiarity with legal services, e.g., as a Legal Administrative Assistant.
We offer a competitive salary range of $55,000 - $65,000, as well as a range of benefits to ensure you are set up to thrive in a healthy work-life balance at Clark Wilson. These benefits include:
- Health Coverage
- Health coverage for you and your family, including overseas emergency medical care, prescriptions, vision care, dental care, paramedical services, life insurance, and hospital accommodation.
- Retirement Planning
- RRSP matching program.
- Pregnancy and Parental Leave Benefits
- Pregnancy and parental leave top-off to 100% for a portion of the leave so that you can spend quality, worry-free time with your family.
- Health and Wellness Spending Account
- Health and Wellness Spending account to pay for items that will help you with your unique needs.
- Recognition and Rewards
- Long service bonus to help celebrate your work anniversaries.
- Professional Growth Opportunities
- Resources available to invest in your personal growth and help you achieve your goals.
- Employee Referral Program
- Generous monetary amount for any employee referral.
- Community Involvement
- Opportunities to give back to your community through firm initiatives.
- Paid Time Off
- Generous vacation and bonus days.
