Client Care Navigator

3 days ago

Bathurst, Canada Vision Loss Rehabilitation Canada Full time
About the Role

The Client Care Navigator is a key position at Vision Loss Rehabilitation Canada, responsible for coordinating and integrating supports and services around individuals living with vision loss. This direct client service role requires strong communication and linkages between VLR Staff and external community health care providers across the continuum of care.

Key Responsibilities
  • Assess client needs and develop care plans to achieve their goals
  • Coordinate and schedule VLR therapy appointments with primary and specialized service providers
  • Monitor and provide proactive follow-up for clients to ensure ongoing collaboration across services/providers
  • Identify opportunities for new or emerging care options to meet changing needs and address service/support gaps
  • Document all service-related activities in the client health record following VLRC policies
  • Interact with clients, their family, and caregivers to develop and identify vision-related goals
  • Build and maintain good working relationships with professionals in other agencies and community groups
  • Participate in multi-disciplinary team meetings
  • Facilitate linkages, communication, information exchange opportunities, and coordination between clients and service providers in the healthcare system
Requirements
  • 3-5 years of client service experience in the health and/or social service sectors
  • Experience working directly with people living with vision loss
  • Knowledge of available community services/supports and clinical, social, and residential care options
  • Understanding of roles and linkages across primary care, community care, and specialized geriatric services
  • Strong knowledge of client-centered philosophy and clinical expertise related to client-centered interviewing, assessments, and scheduling practices
  • Excellent communication (verbal and written) and interpersonal skills, including shared decision-making and facilitation
  • Ability to prioritize workload and manage competing tasks
  • Proficiency in technology, including Microsoft Office and case management and care coordination systems
  • Demonstrated ability to work independently and within a team
  • Bilingual (French and English) and expertise in cultural sensitivity and diversity
Preferred Qualifications
  • Registered health professional designation
  • Minimum bachelor's degree in Social Work, Gerontology, or other related healthcare discipline
  • 3 or more years of experience working with individuals with vision loss

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