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Customer Service Supervisor
2 months ago
We are seeking a skilled Customer Service Supervisor to join our team at Universal Coach Line Ltd. This role involves overseeing the daily operations of our customer service department, ensuring that our customers receive exceptional service and support.
Key Responsibilities- Leadership and Supervision
- Establish and maintain work schedules and procedures to ensure efficient operations
- Examine and verify the accuracy of work performed by team members
- Conduct regular performance reviews to identify areas for improvement
- Customer Service
- Maintain a high level of customer satisfaction by resolving issues promptly and professionally
- Collaborate with team members to ensure seamless customer service delivery
- Operations Management
- Oversee the maintenance of computer systems, equipment, and machinery to ensure business continuity
- Coordinate and assign work to team members to meet business objectives
- Education
- College/CEGEP diploma or equivalent
- Experience
- 1 year to less than 2 years of experience in a customer service or operations management role
- Language
- Fluency in English
- Work Schedule
- 35 to 40 hours per week
