Food and Beverage Server

4 weeks ago

Slave Lake, Canada Northern Star Hotel & Convention Center Full time
Position Overview

The Food and Beverage Server plays a crucial role in delivering exceptional dining experiences at the Northern Star Hotel & Convention Center. This position requires a blend of customer service skills and knowledge of food and beverage offerings.

Education Requirements
  • Completion of secondary (high) school graduation certificate is mandatory.
Work Environment
  • Engagement in a restaurant setting.
  • Experience in a formal dining room atmosphere.
  • Work within a hotel, motel, or resort environment.
Key Responsibilities
  • Must be of legal age to mix and serve alcoholic beverages.
  • Address and resolve customer complaints or concerns effectively.
  • Prepare and serve specialty dishes directly at customers' tables.
  • Present bills to customers and process payments via cash, credit or debit cards, travelers' cheques, or room billing.
  • Provide detailed descriptions of menu items, including daily specials.
  • Enforce local liquor legislation and regulations.
  • Offer advice on menu selections to enhance customer satisfaction.
  • Balance cash and accurately record sales transactions.
  • Clear and clean tables, trays, and chairs promptly.
  • Provide recommendations on wine selections.
  • Order and maintain inventory of wines and wine glassware.
  • Serve food and beverages efficiently.
  • Take orders and relay them to kitchen and bar staff.
  • Deliver outstanding customer service at all times.
Work Conditions and Physical Demands
  • Ability to bend, crouch, and kneel as required.
  • Work in a fast-paced environment.
  • Overtime may be required.
  • Stand for extended periods.
  • Ability to work under pressure.
Weight Handling
  • Capable of handling weights up to 9 kg (20 lbs).
Experience Requirements
  • Previous experience of 7 months to less than 1 year is preferred.
  • Permanent position available.
  • Work language: English.
  • Standard working hours: 40 hours per week.

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