Content Developer

6 days ago

Richmond Hill, Ontario, Canada Brainhunter Systems Ltd Full time
Job Title: Technical Writer

Brainhunter Systems Ltd is seeking a skilled Technical Writer to join our team. The successful candidate will be responsible for creating high-quality technical documentation to support our clients' business operations.

Key Responsibilities:
  • Develop and implement key operational Standard Operating Procedures (SOPs), policies, job aids, and other associated documents to drive standardization and operational efficiency within our clients' organizations.
  • Write SOPs in a clear and concise manner that effectively communicates the process to colleagues.
  • Work collaboratively with subject matter experts to develop comprehensive process maps to support documentation development.
  • Critically examine current-state processes and highlight opportunities to streamline.
  • Highlight potential compliance gaps to subject matter experts.
  • Manage multiple SOP projects simultaneously.
  • Coordinate with multiple stakeholders to support document reviews and approvals in a timely manner.
  • Follow regulatory good documentation practices and documentation control processes.
  • Develop work back schedules for the entirety of scope and provide weekly progress updates and schedule adherence.
Requirements:
  • Minimum 2 years of experience working in a regulated environment.
  • Excellent English reading and writing skills are essential; French language proficiency is considered an asset.
  • Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required.
  • Communicates with clarity, verbally and in one-on-one or group situations, or over the telephone.
  • Adaptable to set and prioritize work with varying exceptions.
  • Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
  • Proficiency in all Microsoft Office applications (especially Excel, Word, and PowerPoint).
  • Strong quality orientation, attention to detail, and the ability to learn and adhere to compliance/audit requirements.
  • Ability to apply concepts and theories to improve functions or units within our clients' organizations.
  • Ability to see SOP projects through to implementation.

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