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Technical Sales Specialist
3 months ago
Position:
Technical Sales Representative
Location:
Milton, Ontario
Compensation:
$50,000 - $55,000
Working Hours:
8:30 AM – 5:00 PM (Monday to Friday)
Job Overview:
Quoting Responsibilities:
- Generate and dispatch quotations to clients and Sales Representatives.
- Utilize ERP Systems for creating Part Numbers, generating BOMs, and routing orders.
- Analyze customer RFQs and propose optimal solutions while comprehending the application requirements.
- Effectively communicate with clients regarding their inquiries and product specifications.
- Regularly follow up with clients on submitted quotes and track their conversion into orders.
- Solicit and evaluate quotes from suppliers for materials required for custom conveyor belt fabrication.
- Compile reports on processed quotes.
- Demonstrate proficiency in MS Office Suite and interpret technical drawings and measurement units in both imperial and metric systems.
- Concentrate on promoting and selling core products.
- Facilitate technical communication between management, production, sales departments, and clients regarding new techniques or practices in product utilization.
- Inform clients about new product types, specifications, and potential applications.
- Collaborate with Production and Quality Control to classify products from a quality assurance perspective and discuss new specifications required by clients.
- Assist Quality Control in investigating customer complaints related to quality, tolerances, specifications, and product condition upon delivery.
- Aid in the preparation and maintenance of customer records.
- Maintain customer relationships and contacts.
- Develop and sustain technical knowledge of products or services to explain features to clients and address inquiries.
Order Management Duties:
- Responsible for generating invoices for all clients post-shipment.
- Process customer order requests received via phone and email, ensuring follow-up on orders to meet delivery expectations.
- Provide customer support through communication regarding Purchase Orders and Invoicing (pricing, general inquiries).
- Enhance customer experience by efficiently managing order processing, confirming product availability, and shipping timelines.
- Process order requests with precision and attention to detail.
- Support clients with order inquiries and collaborate with other departments for accurate and timely responses.
- Maintain company customer files and manage Accounts Receivable invoices and records.
- Adhere to KPIs for performance tracking.
- Perform additional duties as required.
Qualifications:
- OSSD or equivalent.
- Sales Certificate or relevant experience is an asset.
- 1-3 years of experience in a manufacturing environment is preferred.
- 2-5 years of experience in Technical Inside Sales.
- Strong communication, presentation, organizational, and leadership skills.
- Proficient in MS Office – Word, Excel, PowerPoint, and Outlook.
- Knowledge of lean manufacturing principles is a plus.
- Effective use of technology, instruments, tools, and information systems.
- Strong problem-solving, conflict resolution, teamwork, time management, and interpersonal skills.
