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Fire Alarm Systems Manager

2 months ago


Windsor, Ontario, Canada Fire Safety and Protection, LLC Full time
Job Title: Service Manager

We are seeking a highly skilled Service Manager to join our team at Fire Safety and Protection, LLC. As a Service Manager, you will be responsible for ensuring the smooth operation of our fire alarm and security systems.

Key Responsibilities:
  • System Maintenance: Conduct regular testing, inspection, and servicing of fire alarm systems and devices to ensure they function correctly and comply with safety standards.
  • Site Inspection: Inspect installation sites and review work orders, building plans, and installation manuals to determine material requirements and installation procedures.
  • Customer Demonstrations: Demonstrate systems for customers, explaining details such as the causes and consequences of false alarms, and providing training on system usage.
  • Team Leadership: Lead and manage a team of technicians, providing guidance, training, and support to ensure efficient and effective service delivery.
  • Customer Service: Maintain a customer-oriented mentality, addressing customer inquiries and concerns promptly and professionally.
  • Documentation: Maintain accurate records of all service activities, including inspections, repairs, and customer interactions.
  • Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance service quality and efficiency.
Requirements:
  • CFAA License: Must hold a valid CFAA (Canadian Fire Alarm Association) license.
  • Experience: Prior experience with monitoring systems, emergency lighting systems, and security systems is preferred.
  • Technical Skills: Experience with Siemens and/or Mircom ESD systems is highly desirable.
  • Soft Skills: Strong work ethic, positive attitude, and excellent communication skills.
  • Customer Focus: Demonstrated ability to maintain a customer-oriented approach and deliver exceptional service.
  • Leadership: Proven leadership skills with the ability to manage and motivate a team.
Why Join Our Team?

At Fire Safety and Protection, LLC, we value our employees and provide ongoing training and development opportunities. We offer a supportive culture, career growth opportunities, and a comprehensive benefits package, including extended health care, dental, vision, LTD, STD, life insurance, EAP, RRSP matching, company vehicle and fuel card or auto allowance, and tuition reimbursement.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging role in a dynamic company, please submit your application.