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Assistant Manager

2 months ago

Halifax, Nova Scotia, Canada PartSource Full time

Job Title: Assistant Manager

Job Summary:

The Assistant Manager is a key member of the PartSource team, responsible for supporting the Store Manager and store teams in executing operational directives. This role ensures optimal customer experiences, maximizes sales, manages expenses and costs, maintains store presentation, and protects company assets.

Key Responsibilities:

  • Leadership:
    • Continually motivate and develop team members through recognition programs, store contests, and customer feedback.
    • Provide mentorship and coaching to team members, promoting continuous growth and development.
    • Communicate effectively with the team, leading huddles, meetings, and coaching sessions to keep them informed.
    • Develop and lead recruiting and hiring strategies for the store, ensuring a complete team.
  • Operations:
    • Demonstrate and enforce PartSource visual compliance standards, store maintenance, and pricing standards.
    • Deliver annual corporate shrink targets through team education, enforcement of loss prevention and audit standards, and rigid inventory control.
    • Ensure processes and systems are followed for tech shop service programs, including maintenance and compliance standards.
    • Create and monitor efficient store weekly scheduling for sales and support functions.
    • Provide support for overall store and equipment maintenance and compliance for the PS fleet, using FOS fleet management maintenance system, driver compliance, and certifications.
    • Execute and delegate delivery of planograms and merchandising directives.
    • Ensure accurate execution and complete daily review of shipping, receiving, and returns processing and documentation according to company policies.
  • Customer Service:
    • Develop relationships with customers and provide mentorship and coaching to team members to ensure excellent customer experiences.
    • Support the commercial sales team by providing customer service support.
    • Ensure and lead execution of the customer experience, and provide resolution for all customer concerns.
  • Training:
    • Coach and develop store and management team members through setting expectations, communication, coaching, feedback, and ongoing support.
    • Create development plans and conduct annual appraisals for management team members to improve performance gaps.
    • Complete and hold team members accountable for required training within timeframes.
    • Able to work retail hours, including scheduled evenings, weekends, and holidays.

Requirements:

  • Minimum of 4 years of experience in a retail environment with months in a leadership role.
  • Fundamental computer skills an asset.
  • Passion for automotive or automotive enthusiasts.
  • Strong knowledge of the automotive parts aftermarket industry.
  • A good base of knowledge of automotive operating systems, including point of sale.
  • Possession of a valid driver's license is an asset.
  • Automotive Training or Certification is an asset.

What We Offer:

A competitive base salary of $38,200 to $55,000, company benefits, bonuses, or additional compensation, and a fair and transparent salary determination process based on individual experience, store volume, location, and other relevant role-specific requirements.