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Customer Service Consultant

3 months ago

Whitehorse, Yukon, Canada Metro Chrysler Ltd. Full time
Position Overview

As a Service Adviser at Metro Chrysler Ltd., you will play a crucial role in enhancing customer satisfaction through effective communication and problem-solving skills.

Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: Previous experience is considered an asset or equivalent experience
Work Environment
  • Sector: Private sector
  • Type: Business
Key Responsibilities
  • Respond to both written and verbal inquiries from customers
  • Address and resolve customer complaints or concerns
  • Provide information and clarify services offered to clients
  • Facilitate billing arrangements for services rendered
  • Communicate the types and costs of services available
  • Maintain accurate records and statistics
  • Gather and analyze relevant information to evaluate client feedback, inquiries, and complaints, ensuring the delivery of meaningful services.
  • Document and track complaints received
Work Conditions
  • Attention to detail is essential
  • Ability to thrive in a fast-paced environment
  • Overtime may be required
  • Capable of working under pressure
Personal Attributes
  • Punctuality and reliability
  • Strong client focus
  • Effective interpersonal skills
  • Excellent verbal communication abilities
  • Organized and methodical
  • Team-oriented
Screening Questions
  • Are you available for the advertised start date?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?
BenefitsHealth Benefits
  • Dental plan
  • Health care plan
  • Vision care benefits
Financial Benefits
  • Group insurance benefits
  • Life insurance
Additional Benefits
  • Free parking available
  • Parking available
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week