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Corporate Education Coordinator

2 months ago

Toronto, Ontario, Canada Institute of Corporate Directors Full time
About the Institute of Corporate Directors

The Institute of Corporate Directors (ICD) is a leading not-for-profit organization representing Canadian directors and boards across various sectors. With a strong presence in the corporate and not-for-profit landscape, ICD fosters dialogue, networking opportunities, and access to world-class resources for its members.

Job Summary

The Education Operations Coordinator plays a crucial role in the delivery of our suite of leading director education courses and events. This position involves performing administrative tasks, providing exceptional customer service, and assisting the Education team as needed.

Key Responsibilities
  • Liaise with customers, partners, and suppliers to ensure seamless course delivery.
  • Provide assistance and information to participants prior to, throughout, and upon completion of courses.
  • Offer excellence in customer service, both internally and externally, to exceed expectations.
  • Collaborate with other departments to ensure courses are set up correctly and on time for online registration.
  • Coordinate tracking and evaluations for all education offerings.
  • Assist Content Managers in the development, revision, and finalization of materials as required.
  • Act as a virtual on-site planner for courses, as necessary.
  • Perform other course-related duties as assigned.
Requirements
  • Previous experience working with senior professionals and corporate clients is an asset.
  • Strong organizational ability, high attention to detail, and accuracy in all aspects of work.
  • Demonstrated exceptional performance through time management, problem-solving, and respect for deadlines in a fast-paced environment.
  • Persistent, innovative, and forward thinking.
  • Excellence in customer service.
  • Superior English-language written and oral communication skills (French language skills would be an asset).
  • Ability to work independently and as part of a team.
  • Strong computer skills in Microsoft Office programs (working knowledge of iMIS is an additional asset).
  • Familiarity with the Zoom virtual meeting platform.
  • Ability to deal with confidential matters appropriately.
  • Professional appearance and confident approach.
  • Strong commitment to ICD's values.
  • Familiarity with an LMS, particularly Brightspace, is considered an asset.
What We Offer

ICD is committed to cultivating an inclusive, accessible environment where each employee feels respected, valued, and supported. We offer a dynamic work environment, opportunities for growth and development, and a chance to work with a talented team of professionals.