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**Manager, Asset Performance Management**
2 months ago
We are seeking a highly motivated and experienced **Manager, Asset Performance Management** to join our team at Canucks Sports & Entertainment (CSE). As a key member of our Quick Service management team, you will be responsible for driving the concourse fan experience and the department's part-time Quick Service employee experience.
Key Responsibilities- Strategic Hiring and Staffing: Develop and execute hiring strategies to ensure operational needs are met, and proactively monitor and initiate review of staff turnover to drive ongoing improvement.
- Employee Engagement: Proactively evaluate and continually improve employee engagement in onboarding, training, recognition, and performance management.
- Operational Support: Provide ongoing support, coaching, and guidance to all Quick Service staff, and work with the Senior Manager, Fan Experience to lead the Fan Experience initiatives for Quick Service.
- Guest Experience: Engage with concourse guests and team members to ensure exceptional hospitality is always provided, and oversee communication and fan relationships to ensure all Quick Service-related complaints are effectively dealt with in a timely manner.
- Leadership: Serve as an inspirational, committed, and responsible member of the company's management team, and act as Quick Service's subject expert for all HR management systems.
- 3-5 years of management experience in the quick service hospitality industry.
- Post-secondary degree or diploma in a related field, such as Business or Hospitality.
- An inspiring leader with proven skills in rallying a team to achieve its highest potential and driving it to the next level.
- Experience developing and leading training programs.
- Ability to manage in a fast-paced and diverse environment with a focus on providing innovative hospitality and high-quality food and beverage service.
- Superior communication, conflict resolution, and on-the-spot problem-solving skills, with the ability to relate professionally to all levels of staff, management, fans, and partners.
- Strong computer proficiency, including Microsoft Office and Outlook.
- Flexibility to work evenings, weekends, and holidays.
- Experience in a high-volume sports and entertainment venue or related environment is an asset.
We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. We strive to create a workforce that is inclusive, equitable, and represents our beautiful, unique community.
