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Service Supervisor
2 months ago
Brandt Tractor Ltd is actively seeking a Service Supervisor to oversee operations at our Peterbilt location.
The ideal candidate will play a crucial role in ensuring that: customer repair estimates are delivered promptly, exceptional customer service and communication are maintained, repair timelines and updates are effectively communicated to customers and staff, invoicing and work-in-progress control objectives are achieved, warranty return cases and goodwill policy cases are managed, customer requests and resolutions are prioritized, and technicians receive appropriate coaching, guidance, and mentorship.
Key Responsibilities
- Oversee the activities of service leadhands, technicians, and service writers
- Ensure organization of work performed and uphold quality standards
- Maintain a tidy and organized work environment
- Coach and mentor technicians and service writers
- Ensure technician efficiency is consistently achieved
- Commit to delivering excellence in customer service
- Communicate effectively with customers, team members, and other personnel
- Establish and manage an on-call field schedule
- Engage with customers and operators through various communication channels
- Manage departmental costs to ensure profitability
- Open and close work orders, and prepare warranty work orders
- Deliver a premier customer service experience
- Perform additional duties as necessary
Essential Skills
- Strong organizational capabilities
- Basic proficiency in Microsoft Office
- Availability for after-hours work is required
- Ability to lift up to 50 pounds
Required Experience
- Previous mechanical experience in a transportation setting is advantageous
- Certification as a Journeyman in the truck and coach equipment trade or equivalent is preferred
- Experience in a service department is necessary
- Familiarity with Peterbilt and competing products is a plus
- Forklift certification is preferred
Discover The Brandt Advantage
At Brandt, we prioritize your professional growth. We offer on-the-job training to enhance your skills, opportunities for advancement, a comprehensive benefits package, and unmatched job security.
About Brandt Group of Companies
Headquartered in Regina, Saskatchewan, Canada, the Brandt Group of Companies is a privately owned manufacturing and distribution entity serving a diverse international clientele across various industries, including agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. With over 5400 employees and more than 170 locations across Canada, the USA, Australia, and New Zealand, Brandt stands as one of Canada's largest privately owned companies and is recognized as a Platinum Club member of Canada's Best Managed Companies.
