Restaurant Operations Manager

2 months ago


Oakville, Ontario, Canada Wendy's Full time
{"title": "Shift Supervisor Role", "description": "

At Wendy's, we're seeking a skilled Shift Supervisor to lead our restaurant team and deliver exceptional customer experiences.

This is a critical role in our restaurant's success, working closely with management to provide direction and training to ensure seamless daily operations.

Key Responsibilities:
  • Oversee and manage daily restaurant operations, providing excellent customer service and leading a team-oriented atmosphere.
  • Be available to work all shifts, including Opens, Midday, and Closing Shifts.
Additional Responsibilities:
  • Train and reinforce food safety procedures to crew members.
  • Act as Cash Manager as needed, including setting up cash registers and verifying cash.
  • Perform walk-throughs to ensure the restaurant is ready to open/close and/or rush-ready.
  • Work with management to train, develop, and communicate with crew members and teams to maximize retention.
  • Supervise and coordinate the execution of operations tasks, ensuring compliance with company policies and procedures.
  • Work with management to ensure quality, production, and service standards are met, creating a safe and efficient environment for customers and employees.
  • Assist management in maintaining proper coverage via crew member schedules to ensure customer service standards are met.
  • Partner with management to identify opportunities for optimizing efficiencies and maximizing profitability.
  • Follow up and ensure resolution of guest-related issues.

As a multi-unit Wendy's franchisee, Quicker Foods Inc. offers:

  • Competitive wages
  • On-the-job training
  • Incentive programs
  • Community involvement opportunities
  • Discounted food and drink while working
  • Health and dental benefits for qualifying employees
  • Advancement opportunities at the restaurant, operations, and head office level
  • Training and development in food safety and health and safety

We're a growing company with 55 locations and counting, offering opportunities for career growth and development.

Our founder, Dave Thomas, revolutionized the quick-service industry by serving fresh, made-to-order hamburgers. His commitment to customer satisfaction drives everything we do today.

", "lang_code": "en-US"}

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