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Automotive Service Consultant

3 months ago


St John's, Newfoundland and Labrador, Canada Steele Auto Group Full time

Position Overview

Steele Auto Group is dedicated to delivering the premier customer experience in the automotive sector, establishing ourselves as the "Trusted Destination for Everything Auto" for both our clients and employees.

About the Role

We are currently seeking a Service Advisor to enhance our team at Mercedes-Benz St. John's. In this role, you will serve as the main contact for clients requiring vehicle maintenance or repair services. Your duties will encompass welcoming customers, diagnosing vehicle concerns, providing cost assessments, and scheduling service appointments. If you possess excellent communication abilities, automotive expertise, and a commitment to customer satisfaction, this position offers a remarkable opportunity to thrive in the automotive service field.

Key Responsibilities

  1. Identify automotive issues and services by attentively listening to customers' descriptions and clarifying any uncertainties.
  2. Confirm warranty and service contract coverage by reviewing documentation and explaining terms and exclusions.
  3. Generate cost estimates by calculating materials, supplies, and labor.
  4. Create repair orders (RO) by detailing symptoms, issues, and identified causes, along with necessary repairs and services.
  5. Maintain customer relationships by discussing estimates and anticipated vehicle return; securing customer approval of estimates and addressing inquiries.
  6. Keep automotive records updated by documenting issues and planned corrective actions.
  7. Enhance job knowledge by engaging in educational opportunities and reviewing manufacturers' literature.
  8. Contribute to the store's reputation by taking ownership of new and diverse requests; exploring ways to add value to job outcomes.
Qualifications

  1. A minimum of three years of experience in customer service.
  2. Prior experience in an Automotive Service Advisor capacity is advantageous.
  3. Strong interpersonal skills: an attentive listener capable of building relationships.
  4. Exceptional communication skills.
  5. Ability to thrive in a collaborative team environment.
  6. Effective organizational and learning capabilities.
  7. A valid driver's license with a satisfactory driving record.
Why Choose Steele Auto?

  1. Competitive salary package with annual reviews.
  2. Flexible health and dental plans with multiple cost-sharing options to suit diverse needs.
  3. Enhanced benefits including telehealth services, mental health support, and employee assistance programs.
  4. Retirement savings plan with employer matching contributions.
  5. Opportunities for professional growth and career advancement.
  6. Employee discounts on vehicle purchases, parts, and services across all locations.
  7. A safe, inclusive, and dynamic workplace culture.

We appreciate the interest of all applicants for this opportunity and would like to inform that only candidates selected for an interview will be contacted. Steele Auto Group prioritizes internal candidates with the desired qualifications and promotes from within whenever feasible. The hiring and promotion process for all candidates is based on skills, knowledge, and demonstrated capabilities.

Steele Auto Group is an Equal Opportunity Employer, committed to providing a fair and inclusive application process. Our dedication to inclusion propels us forward every day. If selected for an interview, please inform us of any accommodations you may require during the recruitment process. To learn more about our company, culture, and opportunities, please visit our website.