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Strategic Transformation Director

2 months ago

Toronto, Ontario, Canada Financial Services Regulatory Authority of Ontario Full time

Job Summary

The Financial Services Regulatory Authority of Ontario is seeking a highly experienced and skilled professional to lead the execution of key initiatives under its auto insurance reform strategy. As a Strategic Transformation Director, you will be responsible for overseeing the operational design, planning, development, and phased implementation of a new technology platform to support the Authority's new supervisory model for auto insurance.

Key Responsibilities

  • Lead the auto technology transformation in partnership with IT, from concept to design, build, and implementation, to replace a legacy system with a new platform with expanded capabilities to enable the Authority's new principles-based auto insurance supervisory model.
  • Work across the auto insurance team to design efficient and effective internal and external processes that fit the design of the new platform, with consultation across stakeholder groups.
  • Actively identify and implement opportunities for automation, integrations, and GenAI to speed up processes, improve accuracy, and reduce cycle times.
  • Develop detailed plans for phased implementation, manage timelines and budgets, and identify and mitigate delivery risks.
  • Lead change management through the transition, including internal and industry communications, training, and support.
  • Oversee the development of a new fraud reporting platform and processes from concept to implementation, working in collaboration with auto policy, IT, and data science, as well as industry stakeholders.
  • Design and implement new fraud reporting processes in accordance with the Authority's rule and guidance on the fraud reporting service.
  • Create new management tools and analytics based on data collected in the tool.
  • Develop and execute a change management and communication strategy for the introduction of the new tool.
  • Lead the operational execution of key initiatives under the Authority's auto insurance reform strategy, ensuring alignment with organizational goals and outcomes.
  • Work closely with pricing and underwriting operations, actuarial, auto policy, legal, and market conduct teams to drive strategic projects to completion.
  • Develop detailed plans and timelines, monitor progress against objectives, identify risks, and develop mitigation strategies.
  • Continuously seek out innovative solutions, including automation and GenAI, to address industry challenges and improve the effectiveness of regulatory processes.
  • Create a change management and communications strategy to support the rollout of major initiatives in partnership with auto operations, actuarial, auto policy, and public affairs.
  • Direct the development of management reporting tools and analytics to generate both operational and industry insights to the auto insurance team.

Requirements

  • University degree combined with CIP designation or equivalent experience.
  • 8-10+ years of personal insurance leadership experience.
  • Experience leading the business operational aspects of a technology transformation in personal insurance, including working closely with technology partners to design, build, and implement.
  • Experience with leading major projects and managing change.
  • In-depth knowledge of the personal insurance sector and industry trends.
  • Knowledge of technology solutions in the P&C insurance industry, as well as practical use cases for automation, integrations, and GenAI.
  • Solid understanding of auto insurance fraud, including industry fraud management strategies and supporting technologies.
  • Leadership skills to implement an effective and efficient organizational structure, systems, methodologies, and standards and ability to manage and champion change for an effective organizational culture and vision.
  • Strong interpersonal, relationship management, and negotiation skills.
  • Ability to build long-term and productive relationships.
  • Strong written and verbal skills, including the ability to effectively communicate with both internal and external audiences.