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Technical Support Specialist

2 months ago


Hamilton, Ontario, Canada VT Controls Ltd. Full time
Job Title: User Support Technician

We are seeking a highly skilled User Support Technician to join our team at VT Controls Ltd.

Job Summary

The User Support Technician will provide technical assistance and support to users experiencing difficulties with computer systems, applications, and other software. The successful candidate will have excellent problem-solving skills, a strong understanding of computer-aided design (CAD) and other relevant technologies, and the ability to work in a fast-paced environment with tight deadlines.

Key Responsibilities
  • Respond to user inquiries and provide technical assistance via phone, email, or in-person
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network, and Internet support to users in response to identified difficulties
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1 year to less than 2 years of experience in a technical support role
  • Excellent problem-solving skills and attention to detail
  • Ability to work in a fast-paced environment with tight deadlines
  • Strong understanding of computer-aided design (CAD) and other relevant technologies
What We Offer
  • Dental plan
  • Health care plan
  • Vision care benefits
  • Permanent employment
  • 35 to 40 hours per week
Language

English