Patient Care Education and Training Lead
3 weeks ago
We are seeking a highly skilled Learning Solutions Business Partner to join our team at Home and Community Care Support Services. As a key member of our organization, you will play a critical role in providing learning solutions that drive performance excellence in patient care.
Key Responsibilities- Design, develop, and deliver learning solutions that meet the needs of our patients and caregivers.
- Facilitate formal training for new and existing employees, ensuring they have the skills and knowledge required to provide exceptional patient care.
- Support new hires in their onboarding process, providing performance coaching and support to ensure a smooth transition.
- Conduct ongoing performance audits to identify learning needs and develop targeted solutions.
- Collaborate with stakeholders to understand learning needs and develop innovative solutions that meet those needs.
- 3-5 years of experience in delivering learning solutions, facilitation, and/or design in a patient-centric environment.
- Regulated Health Professional preferred.
- Proven experience in applying adult learning principles.
- Excellent presentation and group facilitation skills.
- Demonstrated focus on providing innovative solutions to meet the needs of our learners.
- Knowledge of Case Management and RAI training preferred.
- Post-secondary education in Adult Education preferred.
- Previous experience in designing, delivering, and evaluating customer service training is preferred.
- Knowledge of HCCSS policies, procedures, and relevant administrative practices.
- Knowledge of HCCSS patient services strategies, objectives, priorities, and programs.
- Practical knowledge of Long Term Care Act, Substitute Decisions Act, Placement Regulations, and Health Care Consent Act.
- Good knowledge of community resources and services.
- Strong understanding and commitment to quality programs and best practice.
- Excellent working knowledge of patient database systems.
- Successful completion of RAI-HC competency modules.
- Proven facilitator experience with excellent communication skills.
- Strong relationship building skills and maintains positive working relationships with external and internal contacts.
- Experience effectively working with multiple stakeholders to gain understanding, determine need, and build learning solutions.
- Excellent critical thinking and decision-making skills.
- Solid ability to use MS Office applications.
- Highly detailed with strong organizational, time management, prioritization, planning, and multi-tasking skills.
- Flexible, adaptable, and responsive to change.
- Accountable for own actions and decisions.
- Self-directed with the ability to work independently.
- Excellent understanding of communication in education and training.
- Courteous and respectful in all interactions, as well as able to work positively and collaboratively within a team environment.
- Strong negotiation, problem-solving, effective listening, and facilitation skills.
- Ability to maintain confidential information.
- Empathy to sensitive issues.
- Ability to communicate in French or another language an asset.
- Attractive comprehensive compensation packages and benefits.
- Valuable development opportunities.
- Membership in a world-class defined benefit pension plan.
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