IAM Systems Analyst

3 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Summary

We are seeking an experienced IAM Systems Support Analyst to join our team. As a key member of our Privileged Access Management (PAM) application support team, you will play a critical role in supporting, managing, and administering RBC's PAM applications.

Key Responsibilities
  • Resolve ongoing medium to high-complexity requests and incidents for Privileged Access Manager.
  • Deploy application changes for the server, and apply security patches, configurations, and enhancements following internal hand-off from the Engineering team.
  • Collaborate with internal and external teams to resolve issues and identify defects, opportunities for automation and enhancements.
  • Maintain, and support test and production environments and create, maintain, and write technical documentation and complex knowledge articles.
  • Take on initiatives on self-appointed projects and self-created processes to better enhance the technology.
  • Review and improve technical design and security architecture design documentation.
Requirements
  • Minimum of 3-5 years of experience in supporting CyberArk's core services, components, and toolsets.
  • Minimum of 5 years of Windows server administration and a minimum of 2 years of Linux server administration.
  • Minimum of 3 years of Active Directory experience and working knowledge of LDAP, MS SQL, Sybase, Oracle DB, AS400, RACF, SSH, RDP authentication protocols, and firewalls.
  • Experience in installing, upgrading, and patching vendor products.
  • Experience scripting knowledge with Python, PowerShell, Java, JCL, and SQL.
  • Experience supporting web applications, load balancers (F5, GTM, and LTM), TLS certificates, SSO, and Disaster Recovery concepts.
  • Excellent problem-solving skills coupled with the ability to collaborate with and lead teams toward resolution.
  • Strong written and verbal communication skills with a focus on working within a geographically distributed team.
  • Display a strong sense of urgency, work with minimum supervision, and bias for positive action with a history of delivering results.
What We Offer
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
  • Flexible work/life balance options.
  • Opportunities to do challenging work

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