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Member Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Coastal Community. As a key member of our team, you will be responsible for providing exceptional service to our members, processing financial transactions, and promoting our products and services.
Key Responsibilities- Process a variety of financial and non-financial transactions for members within established guidelines.
- Provide sales and service expertise to inform members of new products and services, and changes to existing products and services.
- Answer telephone inquiries and provide members with access to safety deposit boxes.
- Perform end-of-day processing and balancing in a timely manner, as per established procedures.
- Perform other related duties as assigned.
- A secondary school diploma with academic emphasis, or 1 year post-secondary education.
- Up to 1 year of work experience in a sales and service position.
- Keyboarding skills of 40 wpm and proficiency with Windows products such as Outlook, Word, and Excel applications.
- Excellent communication and listening skills, with the ability to articulate in a clear and concise manner.
- Effective multitasking and problem-solving skills, with the ability to adapt to each member's request and concern.
We offer a comprehensive total rewards package, including a substantial extended benefits package, an impressive 11.50% Employer-paid RRSP contribution, investments in your education and training, banking perks, and more.
We take pride in offering a workplace culture that's second to none, with a focus on diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individual's unique experience and perspective, and empower individuals to achieve their financial goals, enrich lives, and build healthier communities.
We welcome existing MSR2 employees to apply internally for this role, and your current wage range would be applicable.
