Service Technician

2 months ago

Delta, British Columbia, Canada Akhurst Machinery Full time

About This Position

Akhurst Machinery is seeking a highly skilled and experienced Service Technician to join our team. As an integral member of our service team, you will play a critical role in ensuring our customers' machinery is functioning optimally.

Key Responsibilities

  • Assemble and install newly acquired equipment at Akhurst or customer site as scheduled;
  • Upgrade and repair machinery in an efficient and timely manner to ensure it is functioning optimally;
  • Comply with and maintain up-to-date knowledge of safe work practices, requirements, and guidelines;
  • Maintain up-to-date technical knowledge in the Company's line of machinery by attending scheduled training sessions or proactively self-sourcing information, sharing knowledge with the Service Team;
  • Order and return parts on a timely basis as necessary, to minimize downtime and redundant inventory;
  • Complete work orders and accurate time and expense reports in a timely and efficient manner to facilitate invoicing and service administration;
  • Resolve service issues by liaising with manufacturers as required, escalating unresolved service issues to the Service Coordinator in sufficient detail for timely resolution.

Customer Support

  • Deliver comprehensive machine demonstrations, start-ups, and customer training, including instruction on applications, machine operation, maintenance, and safety at customers' locations;
  • Follow up with the customer as necessary to ensure close off of machine issues with satisfactory resolution;
  • Complete customer work order/installation supplementary reports in an accurate and timely manner.

Requirements

  • Minimum three (3) years experience as a machine equipment service technician;
  • Post-graduate certification from a recognized institution;
  • Strong knowledge and experience in machinery electrics, electronics, PLC's, servo controls, and pneumatics;
  • Strong mechanical ability;
  • CNC controlled machinery experience is an asset;
  • Machinist and fabrication skills are an asset;
  • Good verbal and written communication skills;
  • Good computer skills, including Microsoft Office;
  • Customer service-oriented;
  • Organized, with a high level of proficiency, thoroughness, and attention to detail;
  • Exceptional problem-solving skills;
  • Proven ability to prioritize, multi-task, and think ahead to anticipate customer needs;
  • Ability to take the initiative and proactive approach, combined with excellent follow-up skills;
  • Ability to work well under pressure and to meet deadlines for critical tasks;
  • Highly motivated and energetic, with a positive attitude and a pleasant and calm demeanor;
  • Ability to work both independently and as part of a team;
  • Motivated to learn.

Working Conditions

  • Out of town travel requirements;
  • Work normal business hours and may, from time to time, be required to do some work in the evenings or outside normal working hours;
  • Able to work on a machine for long periods of time;
  • Able to work on a computer for long periods of time;
  • Able to concentrate for extended periods and maintain attention to detail and accuracy;
  • Able to stay focused and productive in a busy, open area;
  • Able to manage multiple work orders and deadlines.

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